Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,361 Replies
The ratings that used to show up next to websites no longer are available. The little green W at the top of the screen says the Webroot agent is shutdown. This has been going on for several days. Also, when I try to connect to the customer support website via the Webroot Secure Anywhere screen I get a message from Norton ConnectSafe blocking me from a "malicious site." I use Norton Online Backup, but NOT Norton Antivirus. I use WIndows 10, and Chrome. How do I get my website ratings back? Thank you for your time...
My windows 8 computer just got infected with the updatenowpro virus. Webroot did not detect it. This virus is really an adware attack that is launches a bunch of windows anytime you open your browser. I purchased other software to eliminate this threat. Has anyone else encounted this? Why isn't Webroot on top of it?
How to correct a False PositiveKnowledge Base
If a file was incorrectly detected as bad and quarantined by the Webroot SecureAnywhere product, there are multiple options available to the business admin in order to reverse the False Positive detection and restore the files that were quarantined. [b]Option 1: Restore Point[/b] If you are running in an Active Directory environment and have recent restore points for the affected machines, it is recommend to create a script to roll these machines back to a time prior to the issue. [b]Option 2: Access to Client (Agents MUST be in an unmanaged policy for this option)[/b] If you can access the affected client machines and launch the Webroot GUI then restore the files from quarantine on the clients. This should restore the machine to a state prior to the issue. For detailed steps on how to move a machine to an unmanaged policy to restore the files, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=2741]click here[/url]. &nb
Been having a weird year and sorry I haven't been around. :( Hope all you guys are doing well. I had a strange thing happen today on my computer and I'm baffled. I signed in as usual and where there is usually a photo on my desktop of a person that I put there myself, there was a stock photo from Apple of a mountain. I sat here staring at it for a minute, like, how did THAT happen? My husband hadn't even been on the computer after I shut it down last night, and he wouldn't go into my "side" of our Mac anyway. If I didn't change the photo, does anyone know how it got changed? I ran a full Webroot scan and it came up clean. If anyone has any ideas how this happened, please let me know. It's really bugging me! Gremlins? Tnx!
After a total 3 visits to best buy, this virus still hasn't been removed... It looks like they used atleast 4 different programs to remove it, but it still remains on my laptop. Heres what is says on the scan, copied any pasted: c:$mbr.1 Win32.Autolock.1 After it "removes" the virus and restarts the virus is still there after another scan... The malware also shows up on Windows task manager crss.exe winlogon.exe atieclxx.exe The processes don't have a user name and no description When I try to end them it says Access Denied even though I'm on the Administrative profile, the only profile on my laptop. Webroot finds the threat, but doesn't remove it, help
How do I resolve problems when installing?Knowledge Base
If you are having problems when installing the Webroot program, please check the following for: Windows PC or Mac: Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually. When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways. When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu. Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions. Are you using the correct download? You can request to
I recently bought a new keycode instead of renewing the old one and it works fine but my Webroot secure anywhere on my taskbar still shows the old one that is expired instead of the new one except when I scan my computer it say shows the new one. My question is how can I get it to show the new one instead of the old one?
Hello, I am new to the forums however I keep getting this suspicious message whenever I turn my computer on, it is there. [img]blob:https://community.webroot.com/1357a519-870f-46dc-af36-b77364aeb56e[/img] I am not sure what it means or if it is a real threat but I keep running scans and it is not finding any malware. Thank you to anyone who can be of assistance.
I'm guessing it had something to do with the windows update on November 13. However, everything read so far says lsass.exe does not access the internet. Webroot support says no infections were found on the system but wouldn't comment on why it might be acccessing the internet.
What virus would have you change your C:\Program file to C:\Program1? A pop up warning message came up stating, "A file or folder on your computer called "C:\Program" which could cause certain applications not to function correctly. Renaming it to "C:\Program1" would solve this problem." What should I do?
About once a day my Webroot tray icon displays an exclaimation point. Upon opening the program, the red "Threats Detected" screen is displayed, listing Active threats = 1 (sometimes more). *However* If I initiate a scan, it says no threats were found! Also, a review of the Quarantine log does not show any recent entries. After the scan the main screen is green again, and no threats are indicated. What gives?? Why is this happening, and where can I look to see what is triggering Webroot to tell me that Threats are Detected???