Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
Webroot knocking out a threat!
Hello Webrooters, For Gamers and for all others I just wanted to brag about Webroot protecting my PC the other day. My Grand children who are of a young age was playing Fortnite on my laptop which they installed over the internet. I was on my Mac computer which is in another room and I was looking on my Online Account Console and saw a Red — One or more critical items require your intervention. which was showing up red for that PC that the kids were on. I yelled from the other room you guys get off that computer it’s got a virus on it. They got really upset and said how did we do that? I said it is from playing that online game and you installed that game 4 times in my download folder and something must of popped up on the screen or something. My Grandson said there was a popup box that kept popping up and he kept trying to exit out of it. So I got a screen shot and opened up Webroot and did a scan and it removed the threat easily and quarantined it like it should. So my point is if I
webroot wont close and using VERY HIGH cpu
I think webroot may be stopping my PC [windows 10] from going to sleep I can’t shut it down and it has very high CPU in task manager I tried opening it [maybe a new version opened] I then went through advanced settings, and manually closed it - but the ‘version’ in task manager is still open and ‘working’ Is that a virus? Say webrootsecureanywhere (32bit) WRSVC How do I kill that from running Is it really webroot Why is it running such high CPU and is it stopping my PC from going to sleep Thanks for any help
Why does Webroot not allow me to log in? Says account is not verified.
I made a Webroot account and put in my activation code. Now I am trying to log into my account but I can’t seem to. At the log in page, I put my email and password. Next I put in the F2A code ( i get a new code every time because I downloaded a 2 Factor Authenticator app because it was recommended) and it starts to log in them immediately logs me out. I have tried to put in lost/ stolen code, then put in my security answers but they say I am wrong. It tells me that my account is not verified and I do not get any email to further my progress.
Accidently downloaded malware?
I was scrolling through my usual mod site and came across this mod I thought looked interesting. It had some manually verified files but I didn't think much of it since I download mods like that all the time. I hit download and extracted the folder but before placing into the mod folder I got a warning message saying a threat has been identified. It came up as "Win32.LocalInfect.2". I've gotten warning messages like this before but my computer deleted them before they could finish downloading, however this time it downloaded onto my computer. I immediately deleted the file and it's extracted contents before running a virus scan and a full windows defender scan. Both came out clean and upon further inspection I noticed the mod was an exe file and the only one posted by the author so it was more like a failure in observation on my part. I'm a safe for now or is there still more I can do?
Unable to use webroot at all
Last week on Friday Webroot started making a file on my C drive called program and windows would give me an error on start up telling me about it asking me to rename it or ignore it. I also noticed the loading circle next to my mouse cursor was constantly going no matter how long the computer was on. I went to my startup programs and disabled Webroot and restarted my computer the loading circle then didn’t show up unless I tried to manually start Webroot in any way. I called Webroot customer service after doing all that when I saw the loading had stopped they had me do a few things including renaming the file it made on the C drive to program.exe and deleting it, putting my computer into safe mode and trying to uninstall the program manually using the windows uninstaller, making a shortcut to the original .exe and adding -uninstall to the target line, going back to regular booting and trying it there as well. They then gave me a logging program and said they would automatically rece
Support Numbers not working
Hi Could I please confirm the correct support number we are to call from Australia for support with Endpoint Protection? As per https://www.webroot.com/us/en/business/support/contact I have dialed 1 800 848 307, selected option 1 (the only option) and get informed the number is invalid / incomplete. My collegue over the last month has tried every number he can find for Webroot support online, and none of them connect. HE even tried the overseas number with no luck. Could you please confirm. Marty
WRSA.exe procedure entry point getenv_s could not be located in msvcrt.dll
Windows XP system, webroot operating normally for months , but now every time the computer starts I get a dialog box with Webroot seems to operate normally even with the error above, (I’m presuming the DLL returns some system environmental variables) The day before this , a dormant Malwarebytes was accidently started , that’s about all I can think of. There is nothing in the Malwarebytes Quarantine, and I’ve whitelisted WRSA.exe in Malwarebytes . I’ve checked the MD5 hash of msvcrt.dll and it is identical to the correct version for XP.
installing keycode error code says wrong keycode
i have a life security,and want to download to my new computer but my keycode is rejected.. i sent info to support to send me info re keycode info was sent but i cant open,mailer demon says info to me was blocked for security reasons...how can i get info re my keycode that i have on my account? can keycode info be mailed to my address..my keycode has 24 characters( numbers /letters,are they all caps
Hi, A week ago I turned on my laptop trying to access some of my files I found all the icons changed and every folder have a file DECRYPT_INSTRUCTION.txt saying my files are encrypted and I have to pay someone to send me a file to unencrypt my files and they want me to send 300£. I found a local online company NiwTech https://www.niwtech.com they offer to have a look they contacted me the next day saying my data cannot be recovered even from windows restore as it was off and they suggested me to not pay the Ransomware I bought webroot but nothing changed. is there is any way to recover my files?
MS Windows 2004 and Webroot, settings?
It’s been a long time since my last post here and I have a question. On my Dell desktop, I recently updated to the 2004 version of Windows. Everything in Windows Security is now active after the update. Everything seems to be working OK, meshing alright with WR, but I wondered is their any settings in Windows that I should disable or enable for the best security and system resources. Thanks in advance for any hints.
Outlook 365 Outgoing Emails Blocked
For the past several days, I’ve been unable to send or reply to emails with Outlook 365 which is connected to a remote Exchange server. Prior to this, everything worked fine. My laptop and all other devices at home can send emails from the same account so I know the problem does not lie with my router, my exchange server, or problems with the recipient’s email address. When attempting to send an email, I immediately get a message in my inbox from ‘System Administrator’ that says: Your message did not reach some or all of the intended recipients. Subject: Test Desktop 1:46 Sent: 5/18/2020 1:47 PM The following recipient(s) cannot be reached: 'email@example.com' on 5/18/2020 1:47 PM This message could not be sent. Unknown Error. Try sending the message again later, or contact your network administrator. __________________________________________________ Diagnostic information for administrators: _________________________________________
How to get free trial version?
Hello! I’m trying to download and install the trial version. But whenever I try doing this, I don’t receive any email. Yes I fill all information requested in that web page, yet nothing happens then. I somehow managed to download wsainstall.exe but it asks for a license. The fact that I received email to activate my account on this community proves that emails from Webroot come to my mailbox. So this is not a issue.
On Every Boot UAC Wants Approval for Webroot, 2020/May
"Do you want to allow the following program to make changes on your computer? I am getting the UAC prompt each time I start/boot up my desktop PC. This occurs after the 5/13/2020 Windows 10 automatic update, which was KB4556799. Before that Win 10 update, there was no UAC prompt upon PC start up. Something has changed. Please advise how to make it authorized at PC boot up, and are other people encountering this issue since that Win 10 patch? Webroot SecureAnywhere anti-virus V126.96.36.199 on a Windows 10 v1903 Home Premium desktop PC.
What does whitelisting do?
I have roblox exploits. Every roblox exploit is falsely marked as a virus because of the reverse engineering and game manipulation ability. I want to be able to use these exploits but webroot keeps deleting them. They auto-update if there is an update. This is why the allow/block files and quarantine is NOT a valid solution for my problem. I thought if I whitelisted the folder webroot would leave that folder alone, but everytime the bootstrapper updates webroot deletes my files. Isn’t there a way to mark a folder safe so I don’t have to open webroot everytime I use exploits?
Antivirus "do you allow webroot to make changes to your hard drive?" popup is back
It looks like the latest update has triggered the system’s “...do you allow Webroot to make changes to your hard drive?” (as far as I can tell, the last time this happened 4 years ago, I didn’t want to resurrect that thread) Despite clicking ‘Yes’, it’s popping up every time I start up my PC. What’s causing it, and how do I stop it?
Hello! I’ve been using Webroot for quite some time now. (It came installed when i bought the computer.) I’ve been trying to install a program and I require Webroot to be shutdown/paused but there is no way for me to complete this seeing as I’m not the “network administrator”. I’ve tried going to windows processes and Webroot outright denied me from shutting it down. Whatever I seem to do it all goes around in a circle with me needing to do one thing to fix the next but ultimately failing because of the restrictions. I hope this issue can be resolved! Kind regards, whitecowboyhat.
Chrome and Firefox extension difference
I clicked on a link in the Ookla Speedtest webpage, using Chrome, taking me to the incluster.com website. The product they were trying to promote, Outbyte, looked dubious, so I closed the browser. A little while later, I did the same thing using Firefox, and Webroot blocked my access to the page. Why Webroot not block my access from the same website when using Chrome? My Chrome extension is the current version in Chrome’s Web Store. Shouldn’t it work the same in both browsers?
amount of files from a scan
I used webroot on both my wifes and my systems. When I run it, it only scans 8 to 9 thousand files and takes about 90 seconds. When I run it on my wife’s system, it scans close to 100 thousand files and take 8 minutes. Her system is a fresh load of windows 10, not an upgrade but a completely new load. Why does she have so many more files to scan than I do? We both only have World of Warcraft on our systems. All music and personal files are kept on removable media. Your help is appreciated.
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