Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,310 Replies
Hello,I removed Webroot Secure Anywhere from my Desktop PC as recommended by Microsoft when trying to update Win 10 (which failed yet again!) I have just reinstalled Webroot but have run into problems. It now says that my subscription has expired but that is incorrect as it was renewed on June 7th this year and the website console confirms that with 429 days remaining. Under the Scan and Shields tab, I an unable to turn on any of the features presumably because of the claimed expiry. It won’t scan either. I have contacted Customer Support but have not received a response in the 24 hours since contacting them. Is there an issue with their support?Geoff in NZ
I logged a ticket on Aug 11th NZ time and still haven’t had a response. Webroot has been having an issue since Aug 4th, where every 15 minutes it attempts to install something and fails (there are 2 msi files thats having problems), which interferes with my USB devices (headset, so messes up audio etc). I’ve tracked down the logs but the support portal doesn’t have anywhere to upload logs or screenshots to. If I quit webroot, the problem goes away.
Hello,I’m on Win7 and have been running SecureAnywhere for several years without a problem.After a recent renewal I keep getting these error messages from MSI :Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\Windows\Installer\MSI6B39.tmp, command: /Install "C:\Program Files\Webroot\Core\\" Checking the MSI log (my Windows Temp folder is filling up with them), I find this info :Product: Core -- Installation failedYet the application seems to be running okay.I suspect some file(s) has been changed to a newer version during the re-activation.What to do ?
My webroot was expired a few weeks ago and I decided to renew it. I activated my keycode like a week ago but I still go messages like "New threats everyday”or whatever. I thought maybe my laptop was going crazy or something and didnt pay much attention. Today I opened the app but now it's all red and it says that it's expired? I put my keycode again and everything turned green again and it was said that the keycode is activated but when I restarted and it showed that it's still expired. I renewed on the official website
Good afternoon, All.I saw the discussion from 7 years ago and no, that didn’t work for me.Offline shields are disabled and remain so despite repeated attempts to enable them. Webroot has been uninstalled. Computer rebooted. Webroot reinstalled. Issue persists whether Admin or user accounts. Same issue with “prevent any program from modifying HOSTs file” under “Settings” subheading “Shields.” Clicking either button under “Support/Community” crashes Chrome. I have an Acer Nitro 5. I have Malwarebytes Pro. I have a message into Webroot Support. Front page of Webroot GUI says “Protected” with a big, green check mark.Do I actually need Offline Shields? Chasing this is really making me want to test the tensile strength of my computer.Any insight would be greatly appreciated.Thank you.
After running System Analyzer, I received an orange screen with the message "updates are available for your system & have not been installed". I attempted to install updates but was informed that they were done automatically & I couldn’t manually update. After checking the community web, I was unable to find any reference to this plus any info on manual updates. No other recourse was found so I uninstalled Webroot & reinstalled it. I again ran System Analyzer & received the same message. I’ve had Webroot for years & never had this happen. I just did a Windows update. Could this be the trouble? How do I rectify this issue? The orange-red screen with the oversized explanation point looks ominous. Hopefully, the aforementioned screen will be pasted below. HELP!!!!….Bonnie
Hello Webrooters, For Gamers and for all others I just wanted to brag about Webroot protecting my PC the other day. My Grand children who are of a young age was playing Fortnite on my laptop which they installed over the internet. I was on my Mac computer which is in another room and I was looking on my Online Account Console and saw a Red — One or more critical items require your intervention. which was showing up red for that PC that the kids were on. I yelled from the other room you guys get off that computer it’s got a virus on it. They got really upset and said how did we do that? I said it is from playing that online game and you installed that game 4 times in my download folder and something must of popped up on the screen or something. My Grandson said there was a popup box that kept popping up and he kept trying to exit out of it. So I got a screen shot and opened up Webroot and did a scan and it removed the threat easily and quarantined it like it should. So my point is if I
I think webroot may be stopping my PC [windows 10] from going to sleep I can’t shut it down and it has very high CPU in task manager I tried opening it [maybe a new version opened] I then went through advanced settings, and manually closed it - but the ‘version’ in task manager is still open and ‘working’ Is that a virus? Say webrootsecureanywhere (32bit) WRSVC How do I kill that from running Is it really webroot Why is it running such high CPU and is it stopping my PC from going to sleep Thanks for any help
I made a Webroot account and put in my activation code. Now I am trying to log into my account but I can’t seem to. At the log in page, I put my email and password. Next I put in the F2A code ( i get a new code every time because I downloaded a 2 Factor Authenticator app because it was recommended) and it starts to log in them immediately logs me out. I have tried to put in lost/ stolen code, then put in my security answers but they say I am wrong. It tells me that my account is not verified and I do not get any email to further my progress.
I was scrolling through my usual mod site and came across this mod I thought looked interesting. It had some manually verified files but I didn't think much of it since I download mods like that all the time. I hit download and extracted the folder but before placing into the mod folder I got a warning message saying a threat has been identified. It came up as "Win32.LocalInfect.2". I've gotten warning messages like this before but my computer deleted them before they could finish downloading, however this time it downloaded onto my computer. I immediately deleted the file and it's extracted contents before running a virus scan and a full windows defender scan. Both came out clean and upon further inspection I noticed the mod was an exe file and the only one posted by the author so it was more like a failure in observation on my part. I'm a safe for now or is there still more I can do?
Last week on Friday Webroot started making a file on my C drive called program and windows would give me an error on start up telling me about it asking me to rename it or ignore it. I also noticed the loading circle next to my mouse cursor was constantly going no matter how long the computer was on. I went to my startup programs and disabled Webroot and restarted my computer the loading circle then didn’t show up unless I tried to manually start Webroot in any way. I called Webroot customer service after doing all that when I saw the loading had stopped they had me do a few things including renaming the file it made on the C drive to program.exe and deleting it, putting my computer into safe mode and trying to uninstall the program manually using the windows uninstaller, making a shortcut to the original .exe and adding -uninstall to the target line, going back to regular booting and trying it there as well. They then gave me a logging program and said they would automatically rece
Hi Could I please confirm the correct support number we are to call from Australia for support with Endpoint Protection? As per https://www.webroot.com/us/en/business/support/contact I have dialed 1 800 848 307, selected option 1 (the only option) and get informed the number is invalid / incomplete. My collegue over the last month has tried every number he can find for Webroot support online, and none of them connect. HE even tried the overseas number with no luck. Could you please confirm. Marty
Windows XP system, webroot operating normally for months , but now every time the computer starts I get a dialog box with Webroot seems to operate normally even with the error above, (I’m presuming the DLL returns some system environmental variables) The day before this , a dormant Malwarebytes was accidently started , that’s about all I can think of. There is nothing in the Malwarebytes Quarantine, and I’ve whitelisted WRSA.exe in Malwarebytes . I’ve checked the MD5 hash of msvcrt.dll and it is identical to the correct version for XP.
i have a life security,and want to download to my new computer but my keycode is rejected.. i sent info to support to send me info re keycode info was sent but i cant open,mailer demon says info to me was blocked for security reasons...how can i get info re my keycode that i have on my account? can keycode info be mailed to my address..my keycode has 24 characters( numbers /letters,are they all caps