Installation problem
I have WR antivirus about to run out in 10 days. I purchased a new version but when I go to installit I geta message saying I should download new. Do I have to un install the old before I can install the new? Or should I just wait til the old runs out?
Userlevel 7
Hi resawd
Welcome to the Community Forums.
If you purchased a new subscription for WSA then you should have received a new keycode, and unless your "WR antivirus" is a version that is prior to 2012 then you should be able to just enter the new keycode in the existing installation on your computer/you should not have to uninstall WSA as you have it and then install a new version..
Would you be able to give us the exact wording of the message and where you are seeing it appear?
Regards, Baldrick
Welcome to the Community Forums.
If you purchased a new subscription for WSA then you should have received a new keycode, and unless your "WR antivirus" is a version that is prior to 2012 then you should be able to just enter the new keycode in the existing installation on your computer/you should not have to uninstall WSA as you have it and then install a new version..
Would you be able to give us the exact wording of the message and where you are seeing it appear?
Regards, Baldrick
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