Best answer by MichaelBView original
Installed the antivirus --now synch problem with Ipad
after the Webroot install --and scan--my computer (Lenovo Thinkpad with XP) won't recognize my Ipad when I plug it in. Delivers defective device message, Tried a different USB port and synch cable to no good effect
This topic has been closed for comments
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
1. Right click on the system tray icon for Webroot (Down by your computers time)
2. Choose "Shut down"
3. Put in either the characters or your password if you set one up
Once the icon is gone from the system tray that means Webroot is shut down and cannot affect the computer any longer. So now you can test to see if you are having the same issue.
If the issue goes away after shutting down the Webroot software that is something we are going to need to get more information on. You can send our support team an email regarding the issue and we can start to help you troubleshoot the issue. Below is the steps to send us an email.
1. Open Webroot SecureAnywhere
2. Go to "Help & Support"
3. Go to "Open A Support Ticket" under "Product Support"