Question

Issue with context menu

  • 27 August 2019
  • 1 reply
  • 45 views

Badge +7
Maybe due to a windows update (I'm just wondering) I cannot get the "Scan with WebRoot" entry on the context menu when I right-click a file. So I uninstalled and reinstalled the package again (ignoring previous settings) but all I get is : "Scan with Windows Defender"
There is a way you know to solve this old and annoying issue?

1 reply

Userlevel 7
Hello @canapi

I believe it would be best to submit a Support Ticket so Webroot could gather your logs to see what the problem is. When submitting a Support Ticket Webroot logs are automatically sent to Support.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.

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