Key Code not working on Android Phone
I have bought Webroot Secure anywhere Internet security complete it says on the box that it can be activated on 5 devices. I have it on 2 currently, My wife's and my computer. I am trying to activate it on my android phone and it comes up with an error saying that the code I entered is invalid could I have some help with this please.
Userlevel 7
+56
Hello dartharamith and Welcome to the Webroot Community Forums.
Have a look at thease 2 KB articles.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812#.UlDnIhDVGN8
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300#.UlDn5BDVGN8
HTH,
TH
Have a look at thease 2 KB articles.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812#.UlDnIhDVGN8
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300#.UlDn5BDVGN8
HTH,
TH
Userlevel 7
Darth,
It looks like the situation is that you've bought a new keycode but you were formerly using an old one, so we'll need to do an account move for you on this end. If you can shoot me a private message with the new keycode, I will perform the account move for you. I already found the old one by virtue of cross-referencing the email address you used to sign up to the community.
It looks like the situation is that you've bought a new keycode but you were formerly using an old one, so we'll need to do an account move for you on this end. If you can shoot me a private message with the new keycode, I will perform the account move for you. I already found the old one by virtue of cross-referencing the email address you used to sign up to the community.
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