Question

Keycode activation failure

  • 26 November 2020
  • 1 reply
  • 134 views

Error: ‘ Keycode cannot be verified …. make sure WSA is allowed to connect to network ….’

 

I migrated to new windows laptop. First I uninstalled pre installed ‘Bullguard’ an antivirus software. Then I tried to activate keycode in WSA. But I got that error all the time I attempt.

 

Contacted customer support many times and they gave solutions once in a day for three days now. But nothing worked:

  • Restarted and tried again with the latest WSA (fail)
  • Uninstalled and deleted “%PROGRAMDATA%” and restarted as instructed then attempted again (fail)

Someone please help … I tried to call support team from India but I could only send a voice mail for call back

*** I used WSA previously in Oman on my old laptop now moved to India and bought new laptop (country change??) ****

Now I cannot even login to my WSA account with exact Email ID and password!!!


1 reply

Userlevel 7
Badge +59

Hello @Ambu 

 

Send a email and they should be able to look after you!

 

Purchases, renewals, and upgrades

 

wr-customersales@opentext.com

 

Or call the one closes to you: https://www.webroot.com/us/en/support/contact

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