i recently bought Webroot a month ago for my newly built PC.. I ran into issues and had to reinstall windows 10, I go to log into webroot to get my keycode so I can reinstall webroot and I provided my correct email address and password and got a log in fail. I then tried to reset my password and I never even get an email to reset password. I was given a new password through the support email and when I try to log in with the correct email given and new password that was given, I still get a log in fail. Can someone please help?