malicious threat webroot cannot remove

  • 19 January 2014
  • 4 replies
  • 559 views

this is the message setup.exe.inc: programdata...[889df117-1421-44ee-9f31-c5fb5d47f68b] pua.Yontoo          I cant remove this by running my webroot what should I do?

4 replies

Userlevel 7
Badge +56
Hello kas and Welcome to the Webroot Community Forums!


 
It's not malware per say it's a PUA (Possibly Unwanted Application) can you please follow these instructions to get it removed from your system? It should be easy for you if not then please reply back.
 
Thanks,
 
TH :)
Userlevel 7
Hi kas
 
Welcome. to the Community Forums...:D

 
You. are in good hands with Daniel.

 
Regards

 
 
Baldrick
I dont feel confortable  with my computer  skills to do this I have never had to do this before usaully just had to run scan but thank you for your time this is over my head . thanks K.S.
Userlevel 7
Hi kas
 
Can certainly understand your position...and you need to be comfortable in yourself before making the changes.  Given that I suggest that you Submit a Support Ticket  providing Support with all the infomation that you have and hopefully they can sort the issue out for you given your particular position.
 
Regards
 
 
Baldrick

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