Best answer by BaldrickView original
Newbie here! Was just wondering how I could have a malware virus when I have Webroot Malware protection? Thanks for any help, ideas, or advice.
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Please do not reference or provide links to 3rd party malware removal sites and/or instructions as this is contrary the the Community Guidelines.
Many thanks for your understanding in this matter.
Take a look at the screen capture below for an indication of where to look, for the future, as I will take your last email as a 'Yes' and PM you myself:
Am sorry to here that you are not happy with Win8.1, which is a great improvement on Win8...in my personal opinion.
The good news is that it looks like the Windows 10 Technical Preview that is currently out has been well received and there is also general consensus in the knowledgeable press that Microsoft will take a leaf out of Apple's book and make Win 10 a free upgrade for the users on Win 8/8.1...nothing officially said yet but we should not have long to wait if that is the case.
Now, if your laptop is new and still withing warranty I would try taking it back to the retailer and seeing if they will get it fixed or preferrably replaced under warranty, especially if you can demonstrate to them how Windoes behaves.
In terms of getting a second opinion on whether there is malware or some other nasty on your laptop please PM me (send a message using the Messages option in the top right hand corner of the eab page), if so minded, and I will be please to provide you with the links for a couple of other apps that you could try running for a 2nd or 3rd opinion...if anything to prove that WSA is correct and nothing has gotten through to infect you machine.
Wishing you a Happ New Year too.
Thanks again...I suppose I will just have to talk to HP again and do another factory reset, since they're the ones that told me that this was a malware problem. They tried telling me to download a malware program that is available for free, but supposedly Webroot has and is protecting me already, so I didn't bother with another one. I'm so confused, since you're telling me that it's not very likely a malware problem. Ugh! Hating computer technology so much right now!
Have an awesome day and a Happy New Year,
Many thanks for the additional information. From the research I have conducted I believe that what you are seeing is not a 'malware virus' but rather an application intgeration with Windows issue.
If you check on the Web (Google "Net Broadcast Event Window") you will find numerous references to users having this problem and as far as I can see it is not malware-related. This link is to the Microsoft Support forums and may be of assistance in terms of assist ing you to understand what the issue is or where it may lie.
As I am not overly well versed in Windows I am afraid I can do no more than point you in the direction of this information. Perhaps one of the more technical members may be able to help here.
My apologies for that.
A Yuletide Welcome to the Community Forums.
May I ask how you know that you have a 'malware virus' on your system? If WSA is telling you this then it has done its job and has caught the citter. If however WSA has not advised of anything untoward what makes you believe that you have been infected? Are you seeing any strange behaviour, popup, etc., that are unusal...and if so then please provide us with more detail so that we can try to assist you.
Many thanks in anticipation.