Missing Identity Shield Padlock

  • 10 December 2013
  • 48 replies
  • 839 views

Userlevel 2
Seen several posts about this and now I have the same issue. The tray icon never has a padlock on it regardless of http or https. Thanks. 
 
 Ok if I shutdown and restart WSA then launch Chrome I see the padlock for about 10 seconds then it goes away. Is this normal? 

48 replies

Userlevel 5
Hiding the icon does not drop protection - it is just a way of reflecting the state to the user graphically but if Windows hides the icon, you aren't losing any protection.
Userlevel 7
Badge +55
I'm not saying your wrong at any point but the more info the better. With that being said yes you could of found an issue so @ will come by and make a comment to see what he thinks! I just don't give any time table as he is in Europe as far as I know.
 
Cheers,
 
Daniel 😉
Userlevel 7
OK, let me see if I understand.
 
1) you do NOT have the setting applied to always show WSA in the systray.
 
2) when you click on the 'show all' arrow to see what the current state of WSA is, you do not see the padlock.
 
Is this correct?
Userlevel 5
@ wrote:
So your saying I need to need to have the WSA icon showing all the time to address this? Again if that's what I need to do then it is clearly a WSA graphical bug and needs to be addressed. As long as I still have the same protection regardless of seeing a padlock or not then that's fine. But for other users it may not be. I am bringing up an issue which needs to be fixed. In theory if you are in a web browser session the "w" belonging to WSA should have a padlock on it. Plain and simple. Thanks. 
 @DavidP1970.............I typical response I would have expected goes like this:
 
"Thank you GTR707 for bringing up this graphical bug. I will bring this problem up to the devs attention and hopefully it will be fixed in the next build update. Thanks"
 
 
You would need to have the icon showing all the time for it to be accurate - it is a realtime indicator, not something you would check on-demand. You can just drag/drop the icon to the taskbar to show it. There is honestly negligible value in having the padlock show anyway now as it protects all websites, all the time so if you're online in a supported browser, you can assume you're protected.
Userlevel 4
Badge +16
Hum; can't answer that one for you.  I have Chrome, FF, IE11 on Win7.  The only time the lock goes away is when the browser loses focus.  You have the task bar to auto-hide (so that to see it you have to click or mouse over the hidden location)?
Userlevel 7
Badge +55
There you have it!
 
Daniel
 

Userlevel 7
Badge +55
@ wrote:
Thank you dbrisendine. If I have Windows taskbar set to to "show icon" of Webroot all the time the padlock is continuously there. If it is set to the dafult status of only show notifications then the padlock is not there. Problem solved. But hopefully this does not mean I am not protected when the padlock is not there? Seems to me like a GUI bug. 
 
@ Daniel................I posted in the av section of the forum for a reason. Lol. Cause I have the av only version silly. So many bugs with WSA its crazy. 
I disagree about the Bugs the user has to take some responsibly. Maybe a we bit?
 
Cheers,
 
Daniel
Userlevel 7
If the above is correct, then there actually is not problem or UI bug.  Also, please accept my apologies for not understanding exactly what you meant sooner.
 
I have the setting to keep WSA visible at all times.  The padlock indicates that the active window is protected.  If you are on a broswer screen, and click the 'show more' arrow to see the status of WSA, the browser is no longer the active component: the systray is.  The systray is NOT a protected element.
 
I tested this quite simply by seeing my WSA icon and padlock while viewing this thread.  I clicked that 'show more' arrow to view the rest of the systray and the padlock went away as the browser was not the active element now, systray is.  As soon as I clicked out of the systray, the padlock returned as the browser was again the active element.
 
What you are seeing is actually totally normal and the padlock working as designed.
Userlevel 7
Badge +55
Yes it is but like Joe said it can't be forced but the Windows Icons always show by default like my laptop.
 
Daniel
 


 


 
I would suggest for @  to set his to Show icon and notifications just for WSA.
 


 

Userlevel 5
@ wrote:
JoeJ and others please DO NOT try and minimize what I am trying to say. I am not talking anything about "on demand". Here is an example. KAV uses a "K" in your system tray. When ever KAV is either updating or scanning the icon changes to indicate such that. REGARDLESS if it is auto hidden bu Windows. Webroot wants customer to know that there browser session is being protected. If that is the case then ANYTIME a browser is open the "w" in the taskbar should have a padlock on it. If it does not then it makes one think they are not being protected. Hence my post. If that is not the case then it is a graphical issues which needs to be fixed in an upcoming update.
  • Protect. “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
 
Using the word "assume" is making an assumtion. People deserve a right to know exacts and not an assumption. "Well I guess I am protrcted". Come on. Can someone PLEASE bring this issue up to a dev and have it addressed in the next release. Gezzz
I am the lead engineer behind WSA - I understand what you're referring to but it is working by design. If you open the tray menu to view hidden icons, the tray will become the foreground window which is not a protected application, so the padlock icon doesn't show over the 'W'. All you need to do is have the tray icon show in all cases and it will accurately reflect the active state of the foreground window. There isn't a workaround for it because the foreground window will change to the system tray when clicking the expand button on the system tray.
Userlevel 7
Badge +55
Did you get my reply from your email? And what did you come up with?
 
Daniel 😉
Userlevel 2
Its only there if I close out WSA and reopen it. The its there for a brief 10 seconds. Is it suppose to be there all the time? Is yours there all the time?
Userlevel 7
Badge +55
@ wrote:
Its only there if I close out WSA and reopen it. 
Ok in a thread on the weekend you were having issues with detections and now with ID shield can you do a clean reinstall of WSA again because as we talked it could be time for a clean OS reinstall you have all these issues which I do not I even showed you on my VM's. So try a clean reinstall of WSA with a reboot in between.
 
Thanks,
 
Daniel
Userlevel 4
Badge +16
No, that is not normal.  However, do you have something running in the background that would be removing the focus from the browser?  If you navigate to a new page on the browser, does the Padlock return then?
Userlevel 2
I can use any other av product or any other software and no issues. Its not my OS. Especially when there are other threads about the same issues. 
Userlevel 7
Badge +55
Yes! Even to your reply with 6 tabs open in Firefox. I know your a Chrome man did you check the scan log for Chrome files with [u] in front?
Userlevel 2
What do you mean running in the back round? All I have open is Chrome. I click down on the system tray when Chrome is open and all I see is as "w". No "W" with a padlock. The padlock does show when I close out WSA and restart it. Then the padlock shows for 10 seconds and is gone. WSA AV only version 8.0.4.42
Userlevel 2
Its a Chrome issue and I really wish Webroot would address this. I just opened IE 11 and clicked over to the system tray and I have a "w' with a padlock. But not with Chrome. 
Userlevel 7
Badge +55
@ wrote:
Its a Chrome issue and I really wish Webroot would address this. I just opened IE 11 and clicked over to the system tray and I have a "w' with a padlock. But not with Chrome. 
It could be there are issues of even the Password Manager doesn't install correctly and didn't Chrome just update again a few days ago? Maybe you need to contact support as you know I don't use Chrome and I still didn't install it on one of my VM's.
Userlevel 2
This is WSA AV only and I already submitted a ticket. If you seacrh the forum there are tons more like me. 
Userlevel 7
If it is an issue related to the Password Manager, I would recomend doing a clean install of Chrome.  There have been a couple of instances recently, myself included, that were resolved by a chrome reinstall.
Userlevel 4
Badge +16
The AV only does not have the Passwrod Manager function.
Userlevel 2
I DO NOT HAVE WSA COMPLETE. Gezzzz. No password manager. So in just that short time I opened and closed Chrome 10 times. 5/10 the padlock was there. Opened and closed IE 11 10 times and 6/10 the padlock was there. 
Userlevel 7
No need to be rude: I was typing my comment during the time you ID'd it as AV only: I simply did not see that before my reply hit.
 
In any event, as there are some issues with Chrome that I have seen which were resolved by a reinstall of chrome, you might try that and see if it helps.
 
It certainly won't hurt you know 🙂
Userlevel 2
Thank you dbrisendine. If I have Windows taskbar set to to "show icon" of Webroot all the time the padlock is continuously there. If it is set to the dafult status of only show notifications then the padlock is not there. Problem solved. But hopefully this does not mean I am not protected when the padlock is not there? Seems to me like a GUI bug. 
 
@ Daniel................I posted in the av section of the forum for a reason. Lol. Cause I have the av only version silly. So many bugs with WSA its crazy. 

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