Missing Identity Shield Padlock


Userlevel 2
Seen several posts about this and now I have the same issue. The tray icon never has a padlock on it regardless of http or https. Thanks. 
 
 Ok if I shutdown and restart WSA then launch Chrome I see the padlock for about 10 seconds then it goes away. Is this normal? 

48 replies

Userlevel 5
Hiding the icon does not drop protection - it is just a way of reflecting the state to the user graphically but if Windows hides the icon, you aren't losing any protection.
Userlevel 5

@GTR707 wrote:
So your saying I need to need to have the WSA icon showing all the time to address this? Again if that's what I need to do then it is clearly a WSA graphical bug and needs to be addressed. As long as I still have the same protection regardless of seeing a padlock or not then that's fine. But for other users it may not be. I am bringing up an issue which needs to be fixed. In theory if you are in a web browser session the "w" belonging to WSA should have a padlock on it. Plain and simple. Thanks. 
 @DavidP1970.............I typical response I would have expected goes like this:
 
"Thank you GTR707 for bringing up this graphical bug. I will bring this problem up to the devs attention and hopefully it will be fixed in the next build update. Thanks"
 
 

You would need to have the icon showing all the time for it to be accurate - it is a realtime indicator, not something you would check on-demand. You can just drag/drop the icon to the taskbar to show it. There is honestly negligible value in having the padlock show anyway now as it protects all websites, all the time so if you're online in a supported browser, you can assume you're protected.
Userlevel 7
Badge +55
I'm not saying your wrong at any point but the more info the better. With that being said yes you could of found an issue so @JoeJ will come by and make a comment to see what he thinks! I just don't give any time table as he is in Europe as far as I know.
 
Cheers,
 
Daniel ;)
Userlevel 7
OK, let me see if I understand.
 
1) you do NOT have the setting applied to always show WSA in the systray.
 
2) when you click on the 'show all' arrow to see what the current state of WSA is, you do not see the padlock.
 
Is this correct?
Userlevel 5

@GTR707 wrote:
JoeJ and others please DO NOT try and minimize what I am trying to say. I am not talking anything about "on demand". Here is an example. KAV uses a "K" in your system tray. When ever KAV is either updating or scanning the icon changes to indicate such that. REGARDLESS if it is auto hidden bu Windows. Webroot wants customer to know that there browser session is being protected. If that is the case then ANYTIME a browser is open the "w" in the taskbar should have a padlock on it. If it does not then it makes one think they are not being protected. Hence my post. If that is not the case then it is a graphical issues which needs to be fixed in an upcoming update.

  • Protect. “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
 
Using the word "assume" is making an assumtion. People deserve a right to know exacts and not an assumption. "Well I guess I am protrcted". Come on. Can someone PLEASE bring this issue up to a dev and have it addressed in the next release. Gezzz

I am the lead engineer behind WSA - I understand what you're referring to but it is working by design. If you open the tray menu to view hidden icons, the tray will become the foreground window which is not a protected application, so the padlock icon doesn't show over the 'W'. All you need to do is have the tray icon show in all cases and it will accurately reflect the active state of the foreground window. There isn't a workaround for it because the foreground window will change to the system tray when clicking the expand button on the system tray.
Userlevel 7
Badge +55
There you have it!
 
Daniel
 


Userlevel 7
Badge +55

@GTR707 wrote:
Thank you dbrisendine. If I have Windows taskbar set to to "show icon" of Webroot all the time the padlock is continuously there. If it is set to the dafult status of only show notifications then the padlock is not there. Problem solved. But hopefully this does not mean I am not protected when the padlock is not there? Seems to me like a GUI bug. 
 
@ Daniel................I posted in the av section of the forum for a reason. Lol. Cause I have the av only version silly. So many bugs with WSA its crazy. 

I disagree about the Bugs the user has to take some responsibly. Maybe a we bit?
 
Cheers,
 
Daniel
Userlevel 7
Badge +55
Yes it is but like Joe said it can't be forced but the Windows Icons always show by default like my laptop.
 
Daniel
 


 


 
I would suggest for @GTR707  to set his to Show icon and notifications just for WSA.
 


 


Userlevel 7
If the above is correct, then there actually is not problem or UI bug.  Also, please accept my apologies for not understanding exactly what you meant sooner.
 
I have the setting to keep WSA visible at all times.  The padlock indicates that the active window is protected.  If you are on a broswer screen, and click the 'show more' arrow to see the status of WSA, the browser is no longer the active component: the systray is.  The systray is NOT a protected element.
 
I tested this quite simply by seeing my WSA icon and padlock while viewing this thread.  I clicked that 'show more' arrow to view the rest of the systray and the padlock went away as the browser was not the active element now, systray is.  As soon as I clicked out of the systray, the padlock returned as the browser was again the active element.
 
What you are seeing is actually totally normal and the padlock working as designed.
Userlevel 4
Badge +16
Hum; can't answer that one for you.  I have Chrome, FF, IE11 on Win7.  The only time the lock goes away is when the browser loses focus.  You have the task bar to auto-hide (so that to see it you have to click or mouse over the hidden location)?
Userlevel 5

@DavidP1970 wrote:
@JoeJ MIght I make a suggestion?  Change the default setting to show WSA in the systray instead of having that off by default?  That might help keep additional threads with confusion over this.

The default setting should already be to show it in the tray, although if Windows hides us, there isn't any "legal" way for us to force it visible.
Userlevel 5

@GTR707 wrote:
So basically its a bug that you are refusing to acknowledge. Thanks. Other then that WSA's padlock will only show on apps in the foreground. So my only choice is to have the icon showing all the time. Good fix. Now what if one does not want the icon showing all the time? Can you guarantee that my browser is still being protected? I respect what you are saying and this is how it works. But it is still not good enough. It does not indicate as such in the help file. Funny how every other av behaves correctly but WSA does not. I am not being a jerk but this is how I feel. When you search "Missing Identity Shield Padlock" in the forums you will find other threads like mine from last year. And it still is not fixed. So you see the issue here? All respect to you JoeJ and so far I like WSA. 

I am not refusing to acknowledge it, and it is not a bug. It is correctly showing that the foreground window (the system tray) is not a protected application when you click on it. While it isn't a foreground window, the system tray is indeed a window and is part of Windows Explorer, which is never a protected application so it would be untrue to show the padlock icon when it is in the foreground.
 
As for "every other AV behaves correctly": there are no other AVs which have an Identity Shield-equivalent feature or reflect the state of the active window so this is an incorrect comparison. Your browser is still being protected - the visible state of the icon has absolutely zero effect on the actual protection.
Userlevel 5

@GTR707 wrote:
Thank you JoeJ. As long as you can say my identity shield is still protecting me. 

Yes it is.
Userlevel 7
Badge +55
Did you get my reply from your email? And what did you come up with?
 
Daniel ;)
Userlevel 7
Badge +55

@GTR707 wrote:
Its only there if I close out WSA and reopen it. 

Ok in a thread on the weekend you were having issues with detections and now with ID shield can you do a clean reinstall of WSA again because as we talked it could be time for a clean OS reinstall you have all these issues which I do not I even showed you on my VM's. So try a clean reinstall of WSA with a reboot in between.
 
Thanks,
 
Daniel
Userlevel 7
Badge +55
Yes! Even to your reply with 6 tabs open in Firefox. I know your a Chrome man did you check the scan log for Chrome files with [u] in front?
Userlevel 7
Badge +55

@GTR707 wrote:
Its a Chrome issue and I really wish Webroot would address this. I just opened IE 11 and clicked over to the system tray and I have a "w' with a padlock. But not with Chrome. 

It could be there are issues of even the Password Manager doesn't install correctly and didn't Chrome just update again a few days ago? Maybe you need to contact support as you know I don't use Chrome and I still didn't install it on one of my VM's.
Userlevel 7
Badge +55

@GTR707 wrote:
But one should not have to do that. I for one have it set to the default status. I have no need to see all my system tray icons. Windows 7 makes it neat and tidy by autohidding them. But does this mean I am not protected? 

Well look at it this way OK you come here and say the padlock is missing! I have mine set to show all as I like to see what's going on at all times so you don't so more info it the best medicine.
 
Daniel
Userlevel 7
Badge +55
Thanks Joe! ;)
 
Daniel
Userlevel 7
Badge +55
Also note here about Recovery CD: https://community.webroot.com/t5/Ideas-Exchange/Recovery-CD/idi-p/9220#.Uqdks-LZG_o
 
Daniel
Userlevel 7
If it is an issue related to the Password Manager, I would recomend doing a clean install of Chrome.  There have been a couple of instances recently, myself included, that were resolved by a chrome reinstall.
Userlevel 7
No need to be rude: I was typing my comment during the time you ID'd it as AV only: I simply did not see that before my reply hit.
 
In any event, as there are some issues with Chrome that I have seen which were resolved by a reinstall of chrome, you might try that and see if it helps.
 
It certainly won't hurt you know :)
Userlevel 7
@JoeJ MIght I make a suggestion?  Change the default setting to show WSA in the systray instead of having that off by default?  That might help keep additional threads with confusion over this.
Userlevel 7

@JoeJ wrote:

@DavidP1970 wrote:
@JoeJ MIght I make a suggestion?  Change the default setting to show WSA in the systray instead of having that off by default?  That might help keep additional threads with confusion over this.

The default setting should already be to show it in the tray, although if Windows hides us, there isn't any "legal" way for us to force it visible.

My apologies, my impression was that it was not set that way by default.  (I rarely see the defaults as I have my configuration saved to the Cloud to load anytime I am installing.)
Userlevel 7
Thank you. That is where my confusion lay. I DO see the WSA icon at all times.

As such, if the padlock is showng and I click or rright click on anything, the browser loses focus and the padlock dissapears.

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