I tried to launch a game from steam, but it won’t load due to the missing wrdll.x64.dlll file. I don’t know what this file is but I think this is a webroot file since there are other topic mentioning wrdll. I never have this problem before and it just suddenly come up.
Here is a screenshot of the error message :
I’ve tried uninstalling webroot and launching the game again. But it still shows the same message.
I reinstalled it again, hoping that the dll file will be installed as well but it’s still missing.
My current webroot version is 126.96.36.199
The error only occur with games that has easy anti cheat. Other games without it can load just fine.
Any idea on how to solve this? Thank you.
Best answer by TripleHelixView original
Try another reinstall and I hope you know how to go into Safe Mode? https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please follow the steps closely!
Please let us know if that resolves your issue?
Webroot sometimes has issues with Anti-Cheat apps:
This works, thank you! Last time I didn’t go into safe mode and also didn’t remove the Webroot and WRCore folders. This time I followed your instruction and the error is gone now. However, the wrdll.x64.dll file is still missing. Is this file important?
I have it and not quite sure what the file does for the Webroot Client so it’s best to Submit a Support Ticket and ask them and they will help you get it sorted.
Submit a ticket