then i signed into my account and see that webroot hasn't been tracking my computer scans since march (my second pc's information is current).
how do i get the firewall and identity shield to enable and why is my machine not reporting/being logged by webroot?
Best answer by JimM
We've seen a few reports of the firewall and identity shield being disabled after the update to 22.214.171.124. We are still investigating why this is occurring. However, we have a quick workaround that has been shown to resolve the problem. To apply it:
1. Open up WSA
2. Go to My Account
3. Click "Copy to clipboard" next to your keycode
4. Click "Activate a New Keycode"
5. Paste the same keycode you just copied to the clipboard into the line
6. Click "Activate"
Malwarebytes is actually known to flag inert leftovers from prior malware or things like log files or leftover registry entries that don't actually point at anything anymore as malware itself, so it's possible that what it found wasn't actually malware at all. It also does a full scan by default, rather than WSA's deep scan. So if there malware hiding in a file that had no reasonable chance of being opened, Malwarebytes could have picked it up where WSA's scans would have intentionally not scanned there to begin with. The reason for that is that if you have a piece of unactivated malware sitting on your hard drive that has not ever been executed and will not ever be executed unless you tell it to run, WSA would pick it up anyway if you ever did tell it to run. WSA knows what is going to run automatically on your system by inspecting the parts of Windows that control those kinds of automated executions. So it won't waste time during scans looking for malware it would ultimately catch anyway.