My PC does a daily scan and finds nothing. The screen shows a window "Scanning for Malware" It never

  • 15 February 2015
  • 1 reply
  • 18 views

My PC does a daily scan and finds nothing. The screen shows a window "Scanning for Malware" and Scanning for rootkits.... It never gets past 0%
Files scanned 0
Process not scanned
Threats detected 0
Time elapsed 13h 20m
This suggests to me that no scan is taking place. It is always the same problem. My PC is slowing down to the point where I will have to purchase a replacement. In the past I could take the PC to a service shipand theu would clear the MALWARE. I do not have that option now. Is there an ON button somewhere that I need to use?
Any help greatfully appreciated.

1 reply

Userlevel 7
Badge +62
Hello and Welcome to the Community Forum,
 
 
Sorry to hear this and would you follow these instructions below?
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

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