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My son has a MS Surface RT and has picked up a hijack.

  • 14 July 2015
  • 9 replies
  • 52 views
I
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 It point to a "Microsoft  certified tesh support" 888-973-4551 calling out   spt_adwarepop.exe virus..  Any info?  Deos webroot have a version for SURFACE RT? that I can download and run (I am a subscriber).
 
THX  Tom
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Best answer by JamesG 29 July 2015, 23:51

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9 replies

Ssherjj
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Userlevel 7
Badge +62
Hello @,
 
Welcome to the Webroot Community,
 
WSA cannot be installed on machines running Windows RT.  It can only be installed on machines running a full version of Windows, i.e., Windows 8/8.1.
 
To comfirm I will ask @ am I correct?
 
 
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
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Userlevel 7
Badge +56
@ you are correct and I'm not sure but it can't hurt to Submit a Support Ticket as the OP uses WSA on other Devices maybe they can help! Maybe @ can tell us?
 
Thanks,
 
Daniel 😉
JamesG
Userlevel 7
Just to chime in here.

That is likely not a virus, it is referred to as a browser lock.

Please restart the device and let us know if it persists.

Regards,
James G. Worldwide Online Retention Specialist
I
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Thanks a ton for your help   Tom
I
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Thanks for your help  Tom
JamesG
Userlevel 7
Tom,

You are very welcome!
 
Please do not hesitate to let us know if you have any other issues or concerns.

Regards,
James G. Worldwide Online Retention Specialist
T
This is definitely a scam!!!! I immediately hung up after the guy picked up my call on the 2nd ring and he had me on speakerphone. i dont believe microsoft tech support would not take me thru a phone tree (the 1st time ive ever appreciated a phone tree) to get my call answered. I called my carrier for tablet and they had to do a master reset. This scammer also was able to hack my phone because i was on the line for 32 seconds. i had to call my bank, put fraud alert on my bank account and change all email passwords.
J
I called that same number and they were saying they werent affiliated what do i do ....he told me to hold the microsoft button down and then press R and then he said put in iexplore.something in the run box at the bottom of the screen
JamesG
Userlevel 7
Hello,
 
To anyone experiencing this issue, it is not a virus, and you SHOULD NOT under any circumstances call that number, simply restart the device and you should be good to go.

Regards,
James G. Worldwide Online Retention Specialist

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