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My subscription say its expired and it has the right key code. just re installed

  • 21 May 2015
  • 1 reply
  • 20 views
T
My subscription say its expired and it has the right key code. just re installed from download from Webroot.  Any suggestions? Thx foryour help

1 reply

JamesG
Userlevel 7
Hello @,
 
Welcome to the Webroot Community.
 
Have you tried to uninstall and reinstall Webroot to see if the issue persists.?
 
Can you please do a clean reinstall of WSA? Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
After doing this, please let me know if the issue is now resolved.

Best Regards,
 
 
James G. Worldwide Online Retention Specialist

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