So my quarantine catches viruses, but then for some reason the viruses get renamed and the date changes. Every single virus that is caught is renamed and redated. I cannot distinguish one from the other. And, I cannot restore them into the system because they have a very weird name (in chinese). I have been thinking of resetting since I have tried reinstalling webroot and scanning with a different AV but to no avail the issue still remains. Also, my PC will not show up in the Webroot control panel @ my.webrootsecureanywhere.com. I only see my other PC but not the one I am having issues with. I think that I am the victim of a very sneaky virus that blocks connections and messes with the antivirus. I have some screenshots of this stuff. I cannot really reset since I have important programs and they will get deleted and I will have to reconfigure them, but if my AV that I pay for isn’t doing its job due to viruses, then I might need to reset or switch to another AV. I tried Avast and it did not have this issue. I tried Malwarebytes and it did not have this issue. This is happening with Webroot and I think something “poisoned” the quarantine somehow.
Best answer by Ssherjj
Welcome to the Webroot Community,
Sorry for all the inconveniences this has caused you and the delay.
My best advice is to Submit a Support Ticket and have Support check this out for you. They can remotely help you if needed. This is all a Free service with your active Webroot Subscription. Support is the only one that can check out your Online Account Console to see what is going on among other things.
Hope this helps somewhat! Good Luck!