Net Nanny Conflict

Hello kgalloway and Welcome to the Webroot Community Forums!
 
Can you please contact the WSA support inbox and they can have a closer look at your issue https://www.webrootanywhere.com/servicewelcome.asp?
 
Thanks,
 
TH

Thanks TripleHelix,
 
The support system is indeed your best route as issues like this are usually resolved by whitelisting a program.

Hello Gooner, Welcome to the Webroot Community Forum. :D
Let us know what Support has to say when they fix the issue, Thanks for posting.

Hi all, thought I'd share my latest email to WR support, any ideas would be appreciated....
 
[This error occurs when a scan, followed by a reboot takes place. If the scheduled scan is turned off the problem doesn't occur but the system isn't scanned!!!]
 
Regards,
Simon
 
Hi,

I've made some further discoveries that you may find useful....

When Netnanny is running and I perform a scan I have noticed the following (well over 100) scan log entries:

"Removed invalid LSP chain entry: C:windowssystem32cwalsp.dll"
"Replaced the invalid LSP chain due to malware corruption"

Plus a number of "SLevel updated to" [a string of numbers] messages

The LSP changes are clearly the problem here, as when I run a "netsh winsock reset" the issue is resolved.

I therefore unchecked the Core System Shield setting to "Verify the integrity of the LSP chain and other system structures" and re ran the scan, followed by a reboot. No problems were encountered :-)

Although this is a decent temporary solution, I'd appreciate a proper fix to this issue.

Regards,
Simon

On two computers on which I have installed WSA -IS+, I have lost all ability to access the internet, including the use of IE, Firefox and Google Chrome. I submitted a ticket yestday, but haven't heard back (not sure how long it is supposed to take to get a response). Anyway, I also have Net Nanny installed on both computers, so I am wondering if that is the cause of my problems. However, this thread does not show any solution for the problem. Can anybody tell me what the fix is for this or does Net Nanny not have anything to do with why I don't have internet access.
 
FYI - All networking equipment is working properly. I even took my laptop to work to use the company's wireless and still the same issue. Therefore, I believe I have isolated the problem to software on the computers, and b/c the issue arose immediately to shortly after installing WSA, I have to think my WSA setting have something to do with it.
 
Any help would be much appreciated.

Thanks for the response. The only applications showing are my 3 browsers (Firefox, Chrome and IE) and all are set to "protect".
 
I got a response from support about 40hrs after my initial inquiry with the basic q's (did your initial scan show any problems? A: No. Can you access the internet with other computers? A: Yes).
 
FYI - My initial inquiry to support was simply inability to access the internet. It wasn't until I started poking around here that I saw the Net Nanny connection. Still not sure if Net Nanny is the issue, but I did mention it in my response to support.
 
Thanks again for the response. Trying to work it from two angles hoping to get it fixed. Having both computers blocked from the internet is a big inconvenience as you can imagine. Luckily, I can get my Web fix at work, but my wife is not so lucky.

Thanks again.
 
WUDFHost.exe in C:Windowssystem32 is "monitored"
 
Everything else is "allow"