New User - Problem with adding second computer and Support

Good morning.
 
I just bought a 3 license copy of WebRoot on Tuesday and it installed perfectly on my main computer , an XP Pro SP3 machine. I set up my account on My Webroot so I have access there. It shows one computer covered and then an "Add New Computer" icon which looks simple enough.
 
Yesterday, we received a new laptop (Lenovo Z580) with Windows 7 installed. After the initial setup, I accessed My WebRoot on the new computer and used the "Add New Computer " button. It would not accept the Key Code, even after three careful attempts, so I contacted Support with the issue.
 
This morning I receive a brief reply from support with a link and instructions to follow the link, enter my email address and the designated password to see the response to my issue. On my old computer, I clicked on the link and the first screen shows a box to enter my email address and at the top of the screen a notice about needing to use cookies and an "Accept Cookies" button. I clicked the button and entered my email address. The next screen asks for the password, but again shows the cookie info at the top and the same "Accept Cookies" button. I click it again and enter the password the support sent me in the email. The screen returns to the "Enter Email" screen with the same Cookie request at the top. Tried that three times with no success. I was on my MSN Explorer which I know has issues once in a while with certain websites.
 
Then I tried my Google Chrome and Firefox browsers with the same result. I cannot get to the support response.
 
So, then I go to the new laptop, thinking that maybe I need to be on the machine that opened the support ticket. This time I used the newest Internet Explorer with the same result. Round and round I went with the same two email and password screens with the dang Cookie button.
 
And yes, my computer is set up to accept cookies. My privacy is set on Medium.
 
Does anyone have any suggestions?
 
Thanks!