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No Webfiltering in IE 11 or Chrome

  • 20 November 2013
  • 57 replies
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57 replies

Userlevel 2
Your not hijacking my thread. At elast you prove my point. So its not me or my system. Was gonna re-install WSA when I got home but I am still not feeling 100%. Its like how avast released the 2014 version without it even being ready. What gives with av companies. Using customers are beta testers. I should not have to redownload malware samples and submit MD5's to make anyone understand that there is a serious issue at hand. As I previously stated I mounted my stored image so the other samples are gone. Comodo even detected these samples and there dtection rate is no good at all. I might go with Panda Cloud Free for now. The thread at Wilders are been on going since Oct. Why with a fresh install from an email that Webroot gave me do I not get a web shield. Why doe the eicar test not get blocked? Why did a legit piecce of malware slip right through when 30 others av's detected it. Thanks. Again I am not trolling. I want this fixed. 
 
What about the people that just spent $30-50 on WSA 2014? They dont even get a webshield? Is the download link in my email any good? I am using the most currect version. 
 
Also what about this roll back feature. How come I did not see an option for that?
Userlevel 4
Badge +16
@ wrote:
...  They DO get a web shield...it is the current one ...
What is the current web shield?  (Perhaps this is mis-understood [at least by myself].)  Is this a add in / extension for the browsers?  The only add in / extension on the current version is the Webroot toolbar for Password Manager (looks a lot like LastPass [from the options]).  Is there another separate extension for the web filtering?
 
Thanks.
Userlevel 7
Hi dbrisendine
 
What I mean by that is what explanoit explained in an earlier post (see post 12 in case you missed it):
 
"As for the shield, the new web shield (based on BrightCloud technology) is being rolled out progressively and possibly you have not received it yet. Nevertheless you have "the old shield" that does its work still perfectly. On top of that there are other WSA modules/shields which are protecting you in the same time. So there is no reason to be somehow worried."
 
Hope that clarifies?
 
Regards
 
 
Baldrick
Userlevel 2
So only people who "pay" for WSA get the new webshield? Lol. I AM USING the most current version. I even downloaded the 30-day trial and its the same version. Why isnt there a webshield AT ALL in my version as well as others. 2 installs and NO webshield. I am not talking about the upgraded webshield. I am talking about one in general. I am trying WSA so why cant I get the full version? So If I buy WSA and get a download link your telling me I will get the webshield? Yeah right. 
 
I refuse to open a support ticxket for a product I am merely trying on for size. 
 
I filled out the the free 6 months Bronco's give a way. The download link in my email sent by Webroot should be the mosr current version. Am I not right? 
 
Just downloaded the trial version and its the same as the version I have. Care to elaborate? The installer downloads all the nessary files from your servers. It is not a full offline installer. So why arent the nessasary componets being installed? 
Userlevel 7
Badge +56
The current one is still the same as the 2013 until the 2014 Web Shield is rolled out it's brand new tech and they want to keep an eye on the roll out.
 
Daniel
Userlevel 7
I have tried patiently to answer your questions and explain how WSA works...but I am not getting through.  And now we are getting wild accusations about pay and not pay differences, etc.
 
Sad to say but I believe that trying to help you is a lost cause.  The answers are in the previous posts in this thread.
 
Try reading those, and reflecting on them rather than fiinding more to complain about.
 
All the best
 
 
Baldrick
 
 
 
 
Userlevel 2
So your telling me that I need to download WSA 2013 to get the web shield? What?
 
Dear Baldrick.................Your replies do not help my issue at all. Why does the 2014 installer not even contain a web shield? So anyone buying WSA 2014 right now does not get a web shield? Seriously? 2 installs and NO web shield. Nothing in the program data folder at all. I am not talking about the upgraded web shield.
 
How does one obtain WSA 2014 with a web shield? Explain please. Thanks. 
 
Is there a server issue that is not downloading all the nessasary WSA files onto ones pc? 
 
Userlevel 7
NO...you have a web shield in 2013 that was carried over to 2014...that web shield is NOT in the WOT style, for want of a better word, and not configurable. 
 
As explanoit has said previously and I have referred to as well..."As for the shield, the new web shield (based on BrightCloud technology) is being rolled out progressively and possibly you have not received it yet. Nevertheless you have "the old shield" that does its work still perfectly. On top of that there are other WSA modules/shields which are protecting you in the same time. So there is no reason to be somehow worried."
 
Cannot be any clearer than that.
 
Regards
 
 
Baldrick
Userlevel 7
Badge +56
Ok here is the final version! Everyone has the 2014 product most still use the 2013 Web Shield and the new Web Shield they are rolling it out slowly to keep an eye on it as it's all new tech so you lose nothing but have patience in the waiting for the new Web Shield it's been said from an inside source that approx 1/6th of the Home users have it now with further roll outs until complete and there is no time table when it will be completed.
 
Thanks,
 
Daniel
Userlevel 4
Badge +16
Thanks for the responses, guys.  You answered all my questions.  Appreciate the time and concern.
Userlevel 2
"Here is the final version"? What does that mean? Did you provide a link? How is it that I have NO webshield at after 2 installs? Just like these users.
 
http://www.wilderssecurity.com/showthread.php?t=356072
 
I downloaded and installed WSA 2014. That should contain the 2013 webshield. It does not. Explain please. Thanks. 
Userlevel 7
Badge +56
Great to hear and thanks for understanding! ;)
 
Cheers,
 
Daniel
Userlevel 2
Please people. I am not talking about the "new" web shield. I am talking about a web shield in general. Notice the topic of my thread. It clearly says "no web filtering". It does not say "no new 2014 web filtering". Thanks. 
Userlevel 2
Dear Daniel...............................................I AM NOT TALKING ABOUT A NEW WEB SHIELD. I AM TALKING ABOUT NO WEBSHIELD. Gezzzz.
Userlevel 7
Badge +56
@ wrote:
Please people. I am not talking about the "new" web shield. I am talking about a web shield in general. Notice the topic of my thread. It clearly says "no web filtering". It does not say "no new 2014 web filtering". Thanks. 
Ok here is the final version! Everyone has the 2014 product most still use the 2013 Web Shield and the new Web Shield they are rolling it out slowly to keep an eye on it as it's all new tech so you lose nothing but have patience in the waiting for the new Web Shield it's been said from an inside source that approx 1/6th of the Home users have it now with further roll outs until complete and there is no time table when it will be completed.
 
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
So what part don't you understand?
Userlevel 7
Badge +56
@ wrote:
Dear Daniel...............................................I AM NOT TALKING ABOUT A NEW WEB SHIELD. I AM TALKING ABOUT NO WEBSHIELD. Gezzzz.
If you feel that you have no Web Shield I would suggest you Submit a Support Ticket and have them look into it then it can ease you're mind!
 
Daniel
Userlevel 2
I dont feel its not there. I know its not there cause it is not listed in Program Data. Is not suppose to be there? 
Userlevel 7
Badge +56
The 2013 Web Filter does not show up in the WRData folder you will see the extra folders when you get the new Web Filter. Again if you feel you don't have any Web Filter contact the support inbox. Try this http://www.yahoo.com and see if you see any greens check marks when doing a search for Webroot? Try IE, FF and or Chrome.
 
Daniel
Userlevel 7
Badge +56
Also see this https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Getting-a-warning-box-upper-LH-side-of-screen/m-p/64111#M3361 and the whole thread is a good read.
 
Daniel
Userlevel 2
I did that. No green check marks. Got home and re-installed WSA. Same results. Just downloaded the first malware link from malc0de. Not detected at all. Right click scan nothing. WSA is not working what so ever. 
 
https://www.virustotal.com/en/file/e1c4604375f6d2d0babcf1d9c2c1cfd16c599533c6fd6224f7ae686f972588b6/analysis/1384986823/
Userlevel 7
Badge +56
PM sent!
Userlevel 2
What PM? Nothing in my inbox.
 
Another missed sample.
 
https://www.virustotal.com/en/file/f0aafc029ce0ab9dbb87b0ad2f320a776f07371778f198cb5eda3f8da4786fdb/analysis/1384987320/
Userlevel 7
Badge +56
That's nothing to do with the Web Shield and the PM is there now.
Userlevel 2
Lol...............You dont need a VM when you have a clean system image handy you can mount. So how is anyone suppose to know WSA is actually working if you dont test it? I have tried just about every av out there and never an issue as seen with WSA. Even running a full scan yeidls nothing on that file. 
Userlevel 2
LOL.........................explanoit................Please DO NOT reply unless you have read the entire thread. Do you honestly think I do not know what the eicar test is? And in my eyes WSA fails it. CIS,AIS,NIS,KIS,AVG,Avira,Panda and Qhioo all detect the eicar test. Either by blocking the download entirely or when it is finished. WSA does nothing. 

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