Best answer by JesseBropez
View originalOnce a Trojan is executed is it too late?
Userlevel 1
I ran something that turned out to probably be a trojan by allowing it once because I trusted the software which was probably really stupid, I ended up using webroot to remove it. Is it too late for my computer now even though it's removed? Do I need to essentially reformat clean my pc? Scan shows nothing, but still I guess in theory just because the trojan generator is gone it could still be running what ever it put on my computer right? I'm ignorant when it comes to this stuff.
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Your most welcome. The Webroot Support link is available 24-7 and they usually respond to your inquiry within 24-48 hours.
Also here is the Webroot PC User Guide if you want to have a look.
Have a great evening!
Also here is the Webroot PC User Guide if you want to have a look.
Have a great evening!
Userlevel 1
Great to know, I didn't know about the support with my subscription. Thanks.
Hello Mijin,
Welcome to the Webroot Community,
If you ran a scan with Webroot and it came up clean after removing the Trojan then you should be okay. If you want peace of mind you can always submit a support ticket which is free of charge with your Webroot subscription. They will gladly check your system out for you.
https://www.webrootanywhere.com/servicewelcome.asp
Or call:
1-866-612-4268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
Welcome to the Webroot Community,
If you ran a scan with Webroot and it came up clean after removing the Trojan then you should be okay. If you want peace of mind you can always submit a support ticket which is free of charge with your Webroot subscription. They will gladly check your system out for you.
https://www.webrootanywhere.com/servicewelcome.asp
Or call:
1-866-612-4268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
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