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PC Xbox Gamepass - Back4Blood

  • 15 October 2021
  • 7 replies
  • 1438 views
I

So my son has the PC version of Xbox Gamepass, and he recently downloaded the new game Back4Blood.  Attempting to load it, though, results in a splash screen with easy-anti-cheat logo that completes the load -- and nothing else.  Searching for this issue, many answers point back to Webroot as not allowing this to run.  The “solution” is to uninstall Webroot. 

Is this a known issue, and if so, can we expect it to be patched soon, or is the “solution” to uninstall Webroot?

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Best answer by TylerM 19 January 2022, 16:03

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7 replies

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @Ioscipescu 

 

It’s best to contact Webroot Support directly.

 

Consumer:

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
C

I have the same issue. Can reproduce the issue as well. When I un-install webroot Back 4 Blood on PC starts working fine.

 

The Anti-Cheat software is bugging out on SpySweeper.

 

I have uploaded by WSALogs to support. Let’s all do the same to push the issue.

 

I’m sure Webroot can reproduce the issue on their own as well. Everyone I’ve seen on reddit who use WebRoot have been doing the same.

J

Open up Webroot and allow the following file.

C:\Program Files\WindowsApps\WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.2.14.0_x64__ktmk1xygcecda\EasyAntiCheat\EasyAntiCheat_EOS_Setup.exe

 

 

E

Open up Webroot and allow the following file.

C:\Program Files\WindowsApps\WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.2.14.0_x64__ktmk1xygcecda\EasyAntiCheat\EasyAntiCheat_EOS_Setup.exe

 

 

Hi I already have this added to my allowed files and the game still refuses to launch after the initial splash screen. When I look in the Windows App/Event Logs it shows the program crashing out.

 

Here are the errors I keep seeing when attempting to launch:

 

Faulting application name: start_protected_game.exe, version: 0.0.0.0, time stamp: 0x610e346c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x6228
Faulting application start time: 0x01d7f3afa2d1d9c9
Faulting application path: C:\Program Files\WindowsApps\WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.282.9446.0_x64__ktmk1xygcecda\start_protected_game.exe
Faulting module path: unknown
Report Id: fc70f251-0686-43b3-a27b-6b3f460da305
Faulting package full name: WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.282.9446.0_x64__ktmk1xygcecda
Faulting package-relative application ID: AppWarnerBrosInteractivee172091a66304ff3959f830Shipping

 

Faulting application name: Back4Blood.exe, version: 0.0.0.0, time stamp: 0x61af1f23
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000000104b000
Faulting process id: 0x3544
Faulting application start time: 0x01d7f3afa5feff5d
Faulting application path: C:\Program Files\WindowsApps\WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.282.9446.0_x64__ktmk1xygcecda\Gobi\Binaries\WinGDK\Back4Blood.exe
Faulting module path: unknown
Report Id: 16123b8c-d9b2-46a1-a223-b7616a937f19
Faulting package full name: WarnerBros.Interactive.e172091a-6630-4ff3-959f-830_1.282.9446.0_x64__ktmk1xygcecda
Faulting package-relative application ID: AppWarnerBrosInteractivee172091a66304ff3959f830Shipping

TylerM
Rank
Userlevel 7
Badge +25

This issue is with the EasyAntiCheat and we have a workaround fix that we can apply for you by remoting onto your computer. Please open a ticket and schedule a time, or for immediate assistance please call our support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

 

We have a permanent fix coming in the next update release cycle after the new year. 

T

Is there a set date for the release?

TylerM
Rank
Userlevel 7
Badge +25

@talonhold 

We are currently in Beta for a build that resolves this issue. You have to be a member of our Beta program to view this post. Please DM me if you would like to join the beta program

This new component build 1.3.0.126 provides fixes for the Back4Blood and Halo Infinite games.  We are still working to address issues with Battlefield 2042 and other applications.

 

I do not have a ETA on regular build, but this Beta build release is an important and necessary step before global release.

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