I bought a brand new Brother laser printer that just arrived yesterday and this printer won't print either. There's nothing wrong with the USB ports, I bought a new printer cable, and have gone through Windows troubleshooting and made sure the print spoolers under 'Services' is set to automatic.
There's nothing listed in Quarantine or Block/Allow files under PC Security. Everything under View Active Connections is set to 'Allow'. The only printer related connection listed there is spoolsv.exe and it's set to 'Allow' as are all the other active connections.
There are no networks, wi-fi, routers, homegroups, or other users. There's me, my desktop, and the printer. That's it.
I just uninstalled and reinstalled WSA (for the last time I might add), but it didn't change anything. If you can tell me how to fix this, that'd be great.
Best answer by D_J
Hi wrav and welcome.
A good while back I posted this same information regarding HP printers. You will need to check and see if the similar Brother apps are used and are set to allow.
When I used Win7 Ultimate 64bit with the HP-8600Plus and had issues, I checked my Webroot settings while running a print job and what I found follows:
You need to check the Active Connections. Look for the HPNetworkCommunicator.exe and depending on what options you have installed, such as ePrint, possibly the HPNetworkCommunicatorCom.exe and ensure they are set to Allow.
Also while trying to print, check the Active processes found under Utilities -> Advanced-> System Control -> Control Active Processes (Tab), and click the Start button at the bottom. Again, look for the HPNetworkCommunicator.exe, RunDll32.exe, and Spoolsv.exe. They need to be set to Allow.
Good Luck, Dave