Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.
Best answer by ProTruckDriver
View original
+63
Thanks Tyler!
Hello
I see that you stated that you submitted a Customer Service inquiry. Since you say that your computer skills are not advanced, it might be better to contact Webroot Support by Phone. Webroot can always do a remote to your computer and they can fix the problem and all you would have to do is sit back and watch.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
+63
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
+24
I just called 1-866-612-4227 and was able to get through after picking consumer support options 2/1/4 and remained on the line
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
I just tried the number and followed the prompts to Support and I got the same results as
https://community.webroot.com/water-cooler-8/colorado-wildfires-349828
+63
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
I just tried the number and followed the prompts to Support and I got the same results as
https://community.webroot.com/water-cooler-8/colorado-wildfires-349828
Still works fine from Ontario, Canada but it says it’s closed still for the Holiday’s as you go through the prompts to get to support?
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
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