Question

Printer won't scan since Webroot installed

  • 3 January 2022
  • 7 replies
  • 73 views

Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.


7 replies

Userlevel 7
Badge +63

Thanks Tyler!

Userlevel 7

Hello @mkirshner59 Welcome to the Webroot Community Forum.

I see that you stated that you submitted a Customer Service inquiry. Since you say that your computer skills are not advanced, it might be better to contact Webroot Support by Phone. Webroot can always do a remote to your computer and they can fix the problem and all you would have to do is sit back and watch.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Userlevel 7
Badge +63

Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.

I just tried the number and it’s working fine.

 

Call 1-866-612-4227

 

If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us

 

HTH,

Userlevel 7
Badge +19

 @mkirshner59 We were closed for the holidays but we have been open this week. 

 

I just called 1-866-612-4227 and was able to get through after picking consumer support options 2/1/4 and remained on the line

 

 

Userlevel 7

Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.

I just tried the number and it’s working fine.

 

Call 1-866-612-4227

 

If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us

 

HTH,

I just tried the number and followed the prompts to Support and I got the same results as @mkirshner59 did, recording and hang up. I’m wondering if the Colorado fire has anything to do with this.

https://community.webroot.com/water-cooler-8/colorado-wildfires-349828

Userlevel 7
Badge +63

Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.

I just tried the number and it’s working fine.

 

Call 1-866-612-4227

 

If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us

 

HTH,

I just tried the number and followed the prompts to Support and I got the same results as @mkirshner59 did, recording and hang up. I’m wondering if the Colorado fire has anything to do with this.

https://community.webroot.com/water-cooler-8/colorado-wildfires-349828

Still works fine from Ontario, Canada but it says it’s closed still for the Holiday’s as you go through the prompts to get to support? @TylerM 

Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.

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