• 28 October 2020
  • 1 reply

My computer is infected with “”. I have webroot but it hasn’t detected it. How do I remove this malware from my compuger?


Best answer by TripleHelix 28 October 2020, 17:07

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Userlevel 7
Badge +63

Hello @mikey5 


It’s best to Submit a Support Ticket to the Threat Team and they will be happy to help you remove it!


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.