After using a third party AV client for some time, I decided to switch back to Webroot (because of its lightness). Bought a license code at an American online sales company and now I am scared to use it because I do not know if the remaining days are gone.. what happens to the trial, etc.
Some time ago, I already bought a license code (different seller) but had only problems. Even having the original package in hands, Webroot told me it was probably stolen, Thanks god I got several replacement codes from the seller but not a single one was correctly working. I got my money back from the seller... but well of course this is still on my mind.
So currently my account is filled with a lot of codes and several consoles. Some codes show up as valid (however support told me some time ago that they are not valid/stolen).. so I have no idea anymore which one works and which one doesn't work and how many days I still have etc.
After installing Webroot, I now got a ~180 days trial and I would like to merge the trial days with any existing days on my account as well as with my newly acquired license code from the online sales company I mentioned before.
In the forum I read that it's best to wait until the remaining time is over and then use a new key. But to be honest, I am scared to wait that long because of what happened in the past. Even if I bought my code at a very famous online company, I have no guarantee as a buyer that the code is coincidentally "not valid" (stolen in other words) again. The seller, when I bought Webroot some time ago, had the original package and still it was "stolen" ...
So, what is the best solution? Do I have to wait for the support to reply? Or is there already a way for ME to check, merge codes and delete all the 99% unwanted consoles? Normally I don't care to wait 3 .. 4 days for a reply... but I learned from using Webroot in the past that every day is important and the longer it takes the smaller is the chance to get a refund from the company who sold me the license code.
PS: Sorry if this is the wrong forum
Best answer by BaldrickView original