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Ransom email

  • 25 October 2019
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Two days ago I found a Ransom email that said that the “perpetrator” had installed malware called Drive By.  What made me open the email is that it had noted a password for my email I had previously used.  Today on my home phone, yes still have one, I was getting calls from my OWN number.  I did not answer.  Tonite I saw this email that says it was from AT&T with no logos and stuff stating that my account was going to be deactivated.  I have sent a message to AT&T.    I believe the perpetrator is jacking with my computer.  How do I fix this?  Can someone from Webroot look at my computer to see if it is infected?

 

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Best answer by ProTruckDriver 25 October 2019, 05:41

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I forgot to say they wanted $1500.

 

ProTruckDriver
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Hello@Tammie Welcome to the Webroot Community Forum.

Please send in a Support Ticket to Webroot. When you send in a Support Ticket a Webroot Log will automatically be sent also. They will look over your logs to see what is happening on your computer.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
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Two days ago I found a Ransom email that said that the “perpetrator” had installed malware called Drive By.  What made me open the email is that it had noted a password for my email I had previously used.  Today on my home phone, yes still have one, I was getting calls from my OWN number.  I did not answer.  Tonite I saw this email that says it was from AT&T with no logos and stuff stating that my account was going to be deactivated.  I have sent a message to AT&T.    I believe the perpetrator is jacking with my computer.  How do I fix this?  Can someone from Webroot look at my computer to see if it is infected?

 


For me they asked $15000

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