Hi,
A week ago I turned on my laptop trying to access some of my files I found all the icons changed and every folder have a file DECRYPT_INSTRUCTION.txt saying my files are encrypted and I have to pay someone to send me a file to unencrypt my files and they want me to send 300£. I found a local online company NiwTech https://www.niwtech.com they offer to have a look they contacted me the next day saying my data cannot be recovered even from windows restore as it was off and they suggested me to not pay the Ransomware I bought webroot but nothing changed. is there is any way to recover my files?
Best answer by TripleHelix
Hello
Was Webroot installed before all this happened? If yes then please Submit a Support Ticket and maybe they can do something. If no then Webroot can’t help you.
HTH,