Question

Realtime Shield must be disabled for Retrospect backup to work


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Retrospect backup can't write to the backup destination (DRobo) when Realtime Shield is On. Backup works fine if Realtime Shield is off.

I have both Retrospect.exe and retrorun.exe marked Allow.

This is Windows 7 Pro 64 bit.

Any ideas on what to try?

1 reply

Userlevel 7
Hello Tom45, Welcome to the Webroot Community Forum.☺

Since you have it set to "Allow", you probably need to get some files whitelisted. This can be done by Webroot Support.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.

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