I just bought a prolongation for Webroot Secure Anywhere. After installing I was asked to enter the issued key code, so I did.
BUT after hitting the activate button I got the following Error:
ERROR FZLC1111: A replacement key code has been issued and must be used with this product line.
Even after checking and re-checking the issued key code I got teh same error message over and over again.
My old version expires within 5 days, so a solution is quite urgent.
BTW, I did remove (un-install) the previous version and re-installed the new one with the same result.
Any help in this would be appreciated.
Thanks in advance
I did request my keycode as suggested and recieved the following email:
Dear Valued Customer,
Thank you for choosing Webroot! Below are your
download and installation instructions for Webroot SecureAnywhere
You must use this keycode during installation and all future
Keycode:here stood the issued keycode. This one still doesn't work
New keycode format:here stood the keycode from my expiering product
So, what else can I do to make the prolongated version work?
Best answer by MikeRView original