Right click Scan Menu not available

  • 24 January 2014
  • 37 replies
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37 replies

Userlevel 7
Badge +56
Are you a Business Endpoint user or just a Consumer user? Was speaking of the Comsumer user Online Console. https://my.webrootanywhere.com/
 
Thanks,
 
Daniel 😉
Userlevel 2
Badge +9
No we are Business WRSA Enpoint, we purchased 80 copies, i have trolled through the management console and through the policy but cannot see a section where i set the password for the Access Control. i also tried unticking the enable right click on the console then publishign the policy/refreshing on my workstation. The reticked box again and republished etc etc.
 
I will do some more reading and see if i can find a command switch to use!
I dont mind if it doesnt work its just that beign the only IT Admin here, i get sent a lot of suspect files.
Userlevel 7
Badge +56
Most of us are Volunteers that's how much we believe in Webroot SecureAnywhere and I even visited Webroot HQ: https://community.webroot.com/t5/Introduce-yourself-to-the/TripleHelix-visits-Webroot-HQ/td-p/126332 it was very enlightening experience and I made many new friends at Webroot and on this Community! I was a long time user of Prevx in which Webroot Acquired in Nov 2010 and they made it much more than ever ever thought they could with this awesome Security Infrastructure:  http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
Daniel ;)
 

Userlevel 7
Badge +56
Yes I was an old ESET user as many of us in here and I use to run Prevx with it then went very light with just Prevx and never looked back.
 
Daniel 
Userlevel 7
Badge +56
@ wrote:
Well someone is a lucky person lol. Personaly at home ive been using Eset for a long time now with an Mikrotik router internet facing for packet manipulation/mangeling.
Their management console was a little more tricky and if you didnt get the firewall policies right it was a mission trying to get into a remote node (A little hacking helps ;)).
 
i just tried removing and then rebootign and reinstalling again but to no avail.
I swept the registry keys and deleted the cached GUID {69D72956-317C-44bd-B369-8E44D4EF9802},.
What i do find wierd is that it installs the WRSA.exe in (x86) but the WRusr.dll file sits on SysWoW64.
 
i thought it would have natively installed under C:Program Files.
 
Anoce again mate cheers for the replies.
PS:I hope they supplied beer as well as cake!
 
 
Well there are 2 of them one in SysWoW64 and System32 https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installation-Folder-and-File-Locations/ta-p/3766
 
Have a goodnight John!
 
Daniel ;)
Userlevel 2
Badge +9
No worries mate thanks for the help.
i also just noticed on our terminal server its stoped wrokign when right clciking files/folders.
As far as i can tell, after testing another 4 machiens they all work but the terminal server shows the context menu but after clicking does nothing.
 
Any one else reporting this issue on build 8.0.4.131?
Userlevel 6
Hi @ and welcome to the community! :)
 
Just a side note; I'm also having the same problem on my admin notebook. The right click is available on other devices in our environment but not on my own ;)
I haven't contacted support because it's only a minor problem for me, but it would be great if you could give us a feedback when your problem is resolved.
Userlevel 2
Badge +9
I also note that the terminal server doesnt even scan any more, if you right click a file or folder it does nothing.
When you try and click Sca Computer from the main GUi it just says scanning for rootkits and thats where it sits.
 
Is this designed for terminal servers with multiple active sessions, it appears this wouldnt be the case.
Slso does it always take a day for response times for support tickets?
Userlevel 6
@ wrote:
No worries regnor. i gather you might have tired to uninstall/reboot and reinstall again? Does yours also not appear in Add Remove Programes (Programs & features)?
Yes, I've tried to do a clean installation and also tried different policies but the right click still isn't available.
WSA is also not shown in Add/Remove Programs but I think this comes from our default policy.
 


Like I said it's only a minor problem for me.
The workarround for the missing right click option is to drop files in the 'Customized Scan' windows ;)
 
Thanks for your script; we've got a Software Deployment solution so it's a rather easy task for me 😉 And for those clients which aren't connection to the deployment server I'm using PSEXEC: 'Psexec -c \softwareshareWebroot.exe /key=XXX /silent /lang=de /group=XXX'
Userlevel 6
@ wrote:
I also note that the terminal server doesnt even scan any more, if you right click a file or folder it does nothing.
When you try and click Sca Computer from the main GUi it just says scanning for rootkits and thats where it sits.
 
Is this designed for terminal servers with multiple active sessions, it appears this wouldnt be the case.
Slso does it always take a day for response times for support tickets?
I've seen this on one of our servers where the client lost connection to the threat network.
After a restart everything worked again without any problems. I've got a rather small terminal server in place and I'll monitor it and see if I can find any problems.
 
From my experience with support it depends on the type of request and the priority.
I haven't had any big problems but received the initial answers in most cases in a few hours or rather during the business hours. My only request regarding a malware problem was answered in minutes, thanks to @ :)
 
 
 
Userlevel 6
@ wrote:
Got the workstation sorted by a fella named James.
 
To correct the error was as follows.
1. Reboot into safe mode/ network enabled.
2. use the -uninstall switch and fill out capatcha, reboot into normall startup mode.
3. Deactivate node on Management Console.
4. Reinstall using -clone switch.
5. Changed PC back to proper naming convetion in Console.
 
Hopefulyl this might help others out.
Im getting james to send me some documentation and command line switches that i can use because for a SysAdmin you really need it for remotley configuring machines hundreds of kilometers away.
 
Once again cheers for the replies.
Interesting; I'll try it out here and see if it also helps in my case.
Thanks for your feedback! :)
 
By the way, did James tell you why you need the clone switch?
Userlevel 2
Badge +9
Nope he didnt, i did ask but anyway. From the documentation its for cloned machines but this isnt cloned.
 
Information about -clone (I wasnt sure if it was related to the computers SID linked to the console/database in the cloud and then use a persistant NEW ID flag!!)
For cloned machines/VMs use this to have the agent create a persistent, unique value on the PC which will change what is displayed in the portal for the machine IDs and the hostname of the PC. The product log will indicate this flag being present for the administrator to be aware of which PC they're looking at, example "Applied unique machine ID: C8137921" where C8137921 matches the hostname (i.e. PCHOSTNAME-C8137921) as well as the first 8 bytes of both the InstanceMID and DeviceMID to allow each of them to be identifiable and different than the original IDs. This value will persist if the agent is uninstalled/reinstalled so that existing agents won't move to other IDs. If the OS is reinstalled, the ID will change.
Example:  wsasme.exe /key=xxxx-xxxx-xxxx-xxxx-xxxx /silent -clone

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