Knowledge Base

Run.dll Error

  • 7 April 2018
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Run.dll Error
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A run.dll error occurs when a program tries to reference or call a .dll that is missing or corrupt. If you have had an infection removed from your computer recently, this could be the cause of the error message.

If the message only shows up when you start your computer, which is common for these errors, you can simply close the message. It is not harmful to the computer. However, if you would like to stop this message from popping up, you can do so in msconfig under the Startup tab. We recommend only going into msconfig if you are an advanced user. If you are not an advanced user, you can contact a local technician or Microsoft Support for assistance.

If there are other symptoms on your computer besides the error popping up, open a support ticket for infection removal assistance.


Using SecureAnywhere to Scan and Remove an Infection:

 
If the steps above did not resolve the issue you are having on your computer, run a scan with Webroot on your computer. To run a manual scan, click here for instructions.

If you are having trouble scanning for infections because there is a pop-up blocking you or you are having issues starting your computer normally, try scanning in Safe Mode with Networking. For instructions on how to start in Safe Mode with Networking, click here.


Contacting Support for Further Assistance:

 
If the steps above did not resolve the issue you are having on your computer, you can click here to submit a support ticket. Remember to let us know detailed descriptions of the behavior(s) for us to best understand the issue. Be sure to send this ticket from the infected machine if at all possible to provide us with the most information.

Please help by categorizing your issue, select Threat – Virus/Spyware Infection. When you have completed the form, click Send to Webroot Support.


Additional Steps for Advanced Users:

 
If your system is infected with a rogue application, you may be able to neutralize it using the SecureAnywhere client. To do so, click here for instructions.

Note: We recommend these steps for very advanced users only.

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