Hi, when installing Webroot trial on my 10.8.3 ML I´m not able to install the Safari threat shield extention due to an error (error msg translated to english: not able to install due to an error). Have uninstalled WR and reinstalled - same result.
In the market for a security sw and WR was promising, but if not solved I have to move on to another solution.
PS. Is Safari the only supported browser on a Mac? Running Chrome and there is no shield icon in the browser.
Best answer by JimM
My hunch is that the extension is trying to open a language file for an unsupported language, but I'm not going to be able to firmly draw that conclusion without some supporting log data. At this point, I think it's best to turn this investigation over to our official support system so we can get a more in-depth technical look at what's going on here.
Please include a link to this conversation in the case when you open a support issue
I wish I could be of more assistance personally on this case, but to get the best response possible, it would be best to go through Support on this one. We'll be interested to hear the results of the investigation. Thank you for your patience on this issue.