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scan has gone from ~2m to ~40min. run disk cleanup and %temp% search to no avail. Thoughts?

  • 23 December 2016
  • 8 replies
  • 59 views
H
Rank
Userlevel 2
Running on Windows 7
 
For the past two months I have seen the length of time rise on the nightly scan from ~2min to 40+ min.  Have not installed anything except LibreOffice - though the scan time was impacted before that.
 
Running 'disk cleanup' showed 7GB of temporary MS Update files, whcih have since been deleted (via cleanup).
Running %temp% from the search box identified 28K files, and a majority of those have since been deleted.
Rerunning scan *still* not improved, and still walking through many temporary files.
 
Haven't rebooted the system in a while, is this windows solution (reboot) recommended?
 
Thanks in advance
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Best answer by heyhal 25 December 2016, 03:58

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8 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello heyhal,
 
Welcome to the Webroot Community,
 
Go ahead and try a reboot and see if that helps your scanning in Webroot. Otherwise follow below:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? You can also Submit a Support Ticket and they will check this issue out for you. This is free of charge with a Webroot subscription.
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
H
Rank
Userlevel 2
That didn't make a difference.
 
Did additional research via google and found and deleted 9k+ files in
 
appdatalocalmicrosoftwindows emporary internet files
 
BUT - still scanning subdirectory Content.IE5 which I can neither find nor delete.
 
Reinstalled, and scan is now down to ~6min, much improved.  If someone can tell me how to delete that Content.IE5, it would be still faster and greatly appreciated.  Not using IE at all on this system.
 
Thanks again for the suggestions.
Ssherjj
Rank
Userlevel 7
Badge +62
Hello heyhal,
 
Well that's great the Webroot scan is down 6 min, Which is very good.
 
Please look at this link here at Microsoft https://answers.microsoft.com/en-us/windows/forum/windows_7-files/very-large-temporary-internet-files-cant/7f09329b-e4fd-4386-bdea-f23689c05799
 
Have you tried CCleaner? This is a very excellent program. It's by Piriiform.com to clean up your files. But make sure you make a Restore point before using it.
 
 
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Baldrick
Rank
Userlevel 7
Hi heyhal
 
The Content.IE5 folder is a hidden system folder and thereforet his folder is not visible in the C:Documents and SettingsUsernameLocal SettingsTemporary Internet Files directory.
 
To make Content.IE5 folder visible  you will need to do the following:
 
1. Press Start and select Run.
2. Type 'cmd'.
3. At the command prompt, type dir /a "%Userprofile%Local SettingsTemporary Internet Files*.*"
 
Hope that helps?
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
H
Rank
Userlevel 2
Baldrick,
 
Gold Star!
even though I had enabled hidden directories in the explorer windows, content.ie5 was only accessible via the CMD.COM.
 
Many thanks as I have eliminated many (unfortunately not all) of the files contained within.
Baldrick
Rank
Userlevel 7
Hi heyhal
 
You are most welcome.
 
Unfortunately, there will be index.dat files in the folder that only specialist cleaning software has a chance of cleaning/getting rid of but as soon as removed they are recreated...but hopefully the scan is now even less than 6 minutes? :D
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
H
Rank
Userlevel 2
Baldrick,

6 months later, Content.IE5 started getting filled again and slowing down the scan 😞 Dates in the directory show dates only from early May 2017 forward - which is when the slowdown started *again*. One was held open by the Skype process.
Baldrick
Rank
Userlevel 7
Hi heyhal
 
Hope that you are doing well?
 
Thanks for the update. Further to what you have stated I have done some checking, check pre & post running CCleaner, and from what I can see to the effect of that on the Content.IE5 folders on my system, you doing the sam on your system so resolve the issue.
 
On my system CCleaner cleared the contebts of the folders with no ill effect (as I had expected)...so that would be my recommendation re. how you proceed.
 
But as always, before you run something like CCleaner please make sure that you have created  System Restore Point, in case something goes awry (very unlikely in my experience of using CCleaner...but better safe than sorry).
 
Let us know how you get on if yo decide to try this out.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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