I have Secure Anywhere version 22.214.171.124. Just recently it started running a system scan everytime I startup the computer. It has always been scheduled for once a week. From what I've read that if a scheduled scan is missed, it will run. I understand that. But once it completes that scan successfully, why is it running again the very next time I startup the computer, which might be just a few hours later? Seems to me if it made up for the missed scheduled scan it should not run again. Nothing on the system has changed during that time I was online. No downloads, no new software etc. Right now it's maxing out the CPU for about 20 mins at startup and you can't do anything until its completed the scan. I've tried unchecking the scan at startup box, but it's still starts a scan at every startup. Please advise.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
As I do daily scans I don't have this issue but this KB Article could explain what is happening. http://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/quot-Scan-on-Bootup-if-the-Computer-is-Off-quot-Setting-is-not/ta-p/33838#.Ubi30ZzNkbI
Seems like there should be a better answer for a loyal customer of going on 6+ years now.
First of all I am NO expert on this issue, but if it was happening to me, I would uninstall and than reinstall the software, and see if this resolves your problem. Just a suggestion to help you out.;)
I've been out on vacation since the 14th and just got back today. I haven't had a chance to work on the issue since then. I'll be able to look into it tonight.