Question

Scan Stuck at %14

  • 4 November 2020
  • 6 replies
  • 239 views

I just install Webroot Antivirus and its stuck at %14 its been an hour and its still scanning at %14.  I have 320GB of hard ( its an old one )


6 replies

Userlevel 7
Badge +17

@johnbelley ,

Please try ending the scan, turning your computer off and on, then starting again. If you’re still seeing issues with the scan, please reach out to tech support: http://webroot.com/us/en/support/home-contact

@johnbelley ,

Please try ending the scan, turning your computer off and on, then starting again. If you’re still seeing issues with the scan, please reach out to tech support: http://webroot.com/us/en/support/home-contact


I did that i even reinstall it but it still stuck. One of my friend said its due to my hard disk since its to much old. Do you think this happen due to my hard ?

Userlevel 7
Badge +59

@johnbelley  what version of Windows are you trying to install on? And it’s not because of your old hard drive.

@johnbelley  what version of Windows are you trying to install on? And it’s not because of your old hard drive.


Its windows 10 and i just check my hard disk health its in risk

 

see

 

Userlevel 7
Badge +59

Well contact support like posted above!

Well contact support like posted above!


Ok i understand. Thanks for the suggest

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