@Kreplach wrote:looks like a scan ran a little while ago. says clean, but in the "recent malicious files detected" it found earlier today a file called nsrda09.tmp. and labeled it as w32.rogue.gen maybe its been isolated until wr figures out what to do with it? sorry to be a pita about this
@Kreplach wrote:Epilogue Interstingly, Webroot did detect a rogue virus, cleaned it out, only to detect another with a similar name. I did set up a ticket and got an email that began: "We have reviewed Webroot logs that are automatically sent . . .and it does not appear your computer is infected with a virus . . ." Unfortunately, it was too late for me to actually speak with a technician. So, I went ahead with a hard reset. That seemed to have worked as I'm no longer alerted to the 1,899 living in my Surface Pro; and I'm not being redirected to some weird website everytime I try to log into webroot. Before doing the hard reset, I copied the files onto a portable hard drive. I'm hesitating on restoring them as I wonder if they are carriers. Finally, can someone send me instructions on how to backup or upload files using the webroot application? I thank you all for your support.
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