Shields Questions

  • 30 November 2017
  • 37 replies
  • 189 views

Userlevel 3
Badge +1
I have Internet Security Plus.
I do not understand how the sheilds work.
According to this explanation https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ShieldingYourPC/PCShieldsOverview.htm%3FTocPath%3DShielding%2520Your%2520PC%7C_____0
I should see icons displayed that help me determine if sites are secure/safe. But no icons appear.
Can someone help me to understand how this works.
 
Thank you very much.

37 replies

Userlevel 7
Badge +56
@ wrote:
Daniel,
Does it matter whether I got my renewal subscription through Best Buy or not? I cannot recall if I renewed through them or directly through Webroot. Is there a simple way to find out?
Much thanks!
Did you get a new keycode? If not you just renewed via Best Buy Geek Squad. https://www.webroot.com/ca/en/home/products/geeksquad-dl
Userlevel 3
Badge +1
Daniel,
Does it matter whether I got my renewal subscription through Best Buy or not? I cannot recall if I renewed through them or directly through Webroot. Is there a simple way to find out?
Much thanks!
Userlevel 7
Badge +56
@ wrote:
Thank you Daniel.
 
Per the instructions for uninstall/reinstall, I appreciate your step-by-step instructions. I'm still unsure though. As I said, I did not install WR initially, Geek Squad did. What if I uninstall and can't reinstall it .... I'm not tech-savvy at all. Where am I getting the "new installer"? And when I'm in my console dashboard, what action do I take to uninstall?
My apologies and my thanks :@
We get many people to do reinstalls as that usually corrects most issues so just follow the instructions and everything should be fine!
 


 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Userlevel 3
Badge +1
Thank you Daniel.
 
Per the instructions for uninstall/reinstall, I appreciate your step-by-step instructions. I'm still unsure though. As I said, I did not install WR initially, Geek Squad did. What if I uninstall and can't reinstall it .... I'm not tech-savvy at all. Where am I getting the "new installer"? And when I'm in my console dashboard, what action do I take to uninstall?
My apologies and my thanks :@
Userlevel 7
Sherry, I am sorry about that, but as you can see I amended my post to reflect that, while you were posting yours. :D
Userlevel 7
Badge +56
Lets stop messing up this thread as the OP @ is going to get confused.
Userlevel 7
Badge +62
@ wrote:
Dan,  I am sure Deff Lepard are great, but I am not into heavy metal.  This is more my speed, and I have bought my ticket on Friday, for this concert - https://www.qpac.com.au/event/jackson_browne_18/  :)
Hi Tarnak!
 
Your link led me to here: :D

Userlevel 7
Dan,  I am sure Deff Lepard are great, but I am not into heavy metal.  This is more my speed, and I have bought my ticket on Friday, for this concert - https://www.qpac.com.au/event/jackson_browne_18/  :)
 
P.S. That link comes up a 404 error, and I don't know why. Maybe, this will work, or not. - https://www.qpac.com.au/search/?listingtype=event&sort=date&term=jackson+browne&daterange=01%2F04%2F2018&genre=&submit=
Userlevel 7
Badge +56
@ wrote:
@ wrote:
@ wrote:
Why not ask?   If you don't ask, then I might not have learned.  😉 - https://en.wikipedia.org/wiki/No_such_thing_as_a_stupid_question
Because i don't get paid to be the grand master teacher! I don't get paid at all.........................!
Oh, Grandmaster may I recommend some Van Morrison  ;)  - 

No Guru, No Method, No Teacher - https://en.wikipedia.org/wiki/No_Guru,_No_Method,_No_Teacher   

No only Def Leppard!
 
Userlevel 7
@ wrote:
@ wrote:
Why not ask?   If you don't ask, then I might not have learned.  😉 - https://en.wikipedia.org/wiki/No_such_thing_as_a_stupid_question
Because i don't get paid to be the grand master teacher! I don't get paid at all.........................!
Oh, Grandmaster may I recommend some Van Morrison  ;)  - 

No Guru, No Method, No Teacher - https://en.wikipedia.org/wiki/No_Guru,_No_Method,_No_Teacher   

Userlevel 7
Badge +56
@ wrote:
Why not ask?   If you don't ask, then I might not have learned.  😉 - https://en.wikipedia.org/wiki/No_such_thing_as_a_stupid_question
Because i don't get paid to be the grand master teacher! I don't get paid at all.........................!
Userlevel 7
Also, from that link you posted above about the changes that Opera made a few years ago in the switch to Chromium backend: The dropping of Presto and the switch to Blink - https://www.google.com.au/search?client=opera&q=Presto+to+Blink+in+Opera&sourceid=opera&ie=UTF-8&oe=UTF-8 ...That's progress, and I adapt. 😉
Userlevel 7
Why not ask?   If you don't ask, then I might not have learned.  😉 - https://en.wikipedia.org/wiki/No_such_thing_as_a_stupid_question
Userlevel 7
Badge +56
@ wrote:
I don't think I will risk it. I'll just leave Opera as it is. ;)
I don't know why you asked in the first place? Use the link it will either work or not and I still assume Opera is still using Chromium code?
 
https://forums.opera.com/topic/113/why-did-opera-change-to-chrome-engine/2
Userlevel 7
I don't think I will risk it. I'll just leave Opera as it is. 😉
Userlevel 7
Badge +56
@ wrote:
@
Dan, I think we are miscommunicating....I know about Chrome browser which I have installed in addition to Opera browser. It is installed, but I prefer not to use it. I guess I made my point then, Opera is not supported. ;)
Try to install from here using Opera: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/ihepcfbmkcalpfhoeaaodembpppbaboh?utm_source=chrome-app-launcher-info-dialog it can't hurt to try!
 
Daniel
Userlevel 7
@
Dan, I think we are miscommunicating....I know about Chrome browser which I have installed in addition to Opera browser. It is installed, but I prefer not to use it. I guess I made my point then, Opera is not supported. 😉
Userlevel 7
Badge +56
@ wrote:
I am running the latest v49.0.2725.47.... Not sure what you mean by Web Filter. I thought WSA didn't support Opera.
So why are you asking?
 
See here in Chrome:
 

Userlevel 7
I am running the latest v49.0.2725.47.... Not sure what you mean by Web Filter, in this particular instance. I thought WSA didn't support Opera.
Userlevel 7
Badge +56
@ is the Web Filter Extension installed in Opera also what version of Opera are you using?
 
64bit of these are supported as well.
 

Userlevel 7
@ wrote:
Use this link to test the Anti-Phishing Shield:  https://www.amtso.org/check-desktop-phishing-page/
 
You should see from your Browser!
 


 
And do a Google search and you should see the Checkmarks to each Website!
 


@
Hi Dan
I tried that link in Opera browser.  I didn't get a warning.  I suppose that means that from the Amtso.org link : 
"If you can read this page, it indicates either:
  • Your Anti-Malware solution is not (yet) supporting this Feature Settings Check
or
  • Your Anti-Malware solution’s Anti-Phishing feature is not enabled or misconfigured."
Userlevel 7
Badge +56
@ wrote:
Thank you, Baldrick and Triplehelix.
 
Yes, I will try that when I get home this evening. 
I'm a little nervous though.... I had Geek Squad install Webroot and everything else on my computer. I'm afraid I'll mess something up. When it comes to installing/uninstalling Webroot, I would need specific steps. Is there a page or something I can reference?
(I'm on an HP 360 Envy laptop)
 
Thank you!
 
 
@MichellePR before contacting Webroot Support can you try a clean reinstall of WSA?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel
 
 
Userlevel 3
Badge +1
I'm sorry - I meant green check marks.
Userlevel 7
Badge +36
I must be missing something here Michelle. Which icons are you referring to?
Userlevel 3
Badge +1
Thank you, Baldrick and Triplehelix.
 
Yes, I will try that when I get home this evening. 
I'm a little nervous though.... I had Geek Squad install Webroot and everything else on my computer. I'm afraid I'll mess something up. When it comes to installing/uninstalling Webroot, I would need specific steps. Is there a page or something I can reference?
(I'm on an HP 360 Envy laptop)
 
Thank you!
 
 

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