Was reconfiguring my PC this AM. To do this I needed to temporarily uninstall a number of programs, includung WSA + File Cleaner aka WSA for Gaming PCs :-)
Didn't use the Windows uninstaller. Used some stooopid uninstaller on a utility that does a good job of removiing all traces.. Didn't get the Captcha uninstall screen but WSA disappeared from my Windows uninstall list--but it was still there on my machine and running, I deleted every filel I could find and tried a reinstall. WSA didn't reinstall, the GUI just opened up.
Deleted all the files again and every registry entry. WSA successfully fully installed BUT is no where to be found on my Windows uninstall List or on the uninstall list of any utility.
Can Webroot either tell me how to fix this or sell me a discounted lifetime license to WSA +Cleaner???
BTW was watching an old review on YouTube Review of an early version of late 2013 or early 2014 WSA Compllete where the "optimizer" was labeled as "The Cleaner" Guess that was before the Webroot marketing gurus sank their teeth into it :-)
BTW 2: Posting an edited post on this forum crashes my Firefox almost every time. Weird 00
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Also what other security are using in realtime with WSA if any?
I also have active subscriptions for Bit Defender IS, Emisoft IS 9, and NIS 2014. I need to be locked up or something.
I have no idea why I'm so security concious. I would nevr bank online, use a refillable mastercard that I buy at CVS for all my online purchases, and if anyone stole my identitity and tried to use it they wouild be arrested on the spot just for being me.
I drive a 24 year-old Honda Accord. I'm stuck in the 20th Century.
There is no box for Show Webroot in Add/Remove Programs to uncheck.
If the service appears in Task Manager is that suffucient?
What sevices should be showing in my Task Manager?
Frankly, I don't care that WSA might be permanently installed on my PC cuz I would never run a PC without it - but I would like some means of assuring that the installation is not corrupted,other than not having an uninstall .exe file, and that it is fully functional and operating as it should.
Go ahead and open WSA and manually start a scan. During the scan, you should now have two processes active. (Look fast... remember that WSA scans pretty quickly. The scan process in Task Manager will end and dissapear as soon as the scan is finished, even if the scan progress window is still showing.)
Click on Advanced Settings
Go over all of the options that can be checked here on the first group. If there is no check for the icon, add it and any others that you need and save changes.
As for there being no uninstall file, that is quite normal. the "-uninstall" on the command to remove WSA is what is called a Command Line Switch. That passes specific directions to the file being called on, and is not a file itself. All that means is that the "WSA.exe -uninstall" will access WSA.exe and include a direction to remove WSA. The uninstaller is built right into the main program and not a separate file.
The only reason I mentioned the unistall.exe is that a currently posted solution on the Webroot Website suggests a search for that file in Windowes 8 so it couldn't be that ancient.
Is there a way to recreate the Command Line Switch or simulate it?
Scanning is an issue that will have to wait. I use 90 gigs on a 1 Tb drive and a Webroot Scan takes over 25 minutes. It gets caught up for several minutes on a few different files (One file takesa round 5-10 miutes) that I have been meaning to post for your possible anaysisof the problem - it's maddening.
"The icon may not appear by default.
Click on Advanced Settings
Go over all of the options that can be checked here on the first group. If there is no check for the icon, add it and any others that you need and save changes. If the 'Show icon in system tray' option IS checked then uncheck it, save the settings and then immediately re-check the option and save AGAIN."
May sound a strange thing to do but in some circumstances it 'unstick' the option and the notification tray reappears.
8.1 x 64
If I eliminate every registry entry that includes the name webroot and delete all the files in all folders and then do a reinstall why is it that Webroot Does Not Show up in my uninstall or programs list in Windows or any system utility. What am I missing to get rid of to get a proper reinstall of WSA that Windows uninstall list recognizes. My Action Center sees it 🙂 As does my task manager. I just want to get reassurance some way that I have a non corrupted installation. I acknowledge that the problem was probably caused by my not using the Windows uninstaller but rather some hokey utility I'd be ashamed to give you the name of :-)
I also need to identify the files that WSA takes 5 minutes+ each to scan to see if you think its ok to delete them. Is there a Guiness Book Of Records Entry for the Longest WSA Scan of 90 gigs? Mine is 25 minutes. That has to be a record.
EDIT: Also the default Deep Scan is all you need and should only take 2 or 3 minutes Max.
It is impossible to remove WSA from my system now.
I removed every registry entry with "webroot" in it - is that enuf?
I was able to remove every file associated with webroot EXCEPT WEBROOT.EXE because"It was in use by another program." This was so even when I disabled everything possibe from the gui. The webroot installer now does absolutelyt nothing. Before at least it opened the gui. The registry entries remained removed, but WSA still runs. I do have my icon though, which is small consolatation not knowing if I have a corrupt installation of wsa, Because the installer now does nothing I can not repopulate my registry. BUT the services still appear in Task Manager.
EDIT: Also you can't kill the 2 WRSA.exe processes because of it's self protection and your making matters worse so I would not Blame WSA for this issue.
Submittted a support ticket as suggested.
Can't uninstall = a rock
Can't reinstall = a hard place
Well at least my Norton Security is there - maybe.