Some programs hang with offline shield enabled

  • 10 December 2015
  • 0 replies
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I've noticed that a few programs hang for a long time or indefiitely when the ofline shield is enabled, even though my computer is connected to the internet. It is undpredictable when this happens and I can release the hang by starting a Webroot scan, which seems to "kick" Webroot into action and cause to release its blockage on the program.

 

I am running Webroot on Windows 7. Some examples of the affected programs are:

1) Using the rm program from Gnuwin32 to recursively delete the contents of a directory: rm -rf dir*

2) Lauching Microsoft Excel by typing the name of a .xls file into a command window

 

The program doesn't occur if I disable the offline shield but I would prefer to run Webroot in "green" mode rather than "brown" mode.

 

If I use Windows Process Explorer to analyse the blocked thread in case 1 above, I see the following stack trace:

 

0   ntdll.dll!KiFastSystemCallRet

1   kernel32.dll!GetBinaryType+0x23

2   rm.exe+0x116dd

 

What might be causing this problem and how can I prevent it from happening?

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