Someone called me from New York and said he worked for 'Windows' and that my computer has a virus

  • 9 May 2015
  • 2 replies

Badge +1
Someone named 'Clyde' called me from New York and told me that my computer has a virus and wanted me to depress the windows key and the R key at the same time and then enter  I did not.  He claimed to work for Windows and was calling people with this particular virus.  What is this about.

2 replies

Userlevel 7
Badge +58
Hello @,
Welcome to the Webroot Community,
You did the correct thing not to listen to this Clyde. Webroot has got your back!
Here is the write up on this information. Please read...
THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.
If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)
If you would like more information, read on (After submitting that Trouble Ticket.....)
NEWS ARTICLE: Tech Support Scams are on the rise.
Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:
"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."
Also see Avoid scams that use the Microsoft name fraudulently 
For more information here iwhat the United States Federal Trade Commission has to say on the subject::
"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."
This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.
Also to help with these issues it's best to install an Ablocker like Adblock Plus for most Browsers:
Hopefully this will clarify things,
Kind Regards,
Did you get called everyday by this person, bro? Did they use 408-264 number? My brother also receive some calls from this Clyde everyday! I am tired of listening to his complaint. I try to track who is this spammer. I found some complaints about this spammer from ***REMOVED LINK**** There are also some people reporting this caller there. You can also report the number at that site, bro. I also tell my brother to spread the word to this site just to let anyone know that she is just a SPAMMER! For anyone who get called from the number of 408-264-xxxx, just REJECT it!