The support team are fast in responding but the amount of FPs is just too much to bear. I thought that Panda Cloud Antivirus was the king of False positives but Webroot SecureAnywhere blows it out of the water!
I had submitted SVP in the past and now it's back as a non-safe website according to the Web Reputation add-on in Firefox
Now I just tried accessing https://www.privateinternetaccess.com which is a very well known and good VPN that I've been using for long and got another message.
I did submit a request to unblock it but is there a possibility of Webroot's team to fix this horrible False positives issue?
I've read many complaints on other forums as well about this issue some people would not tolerate them that they switched to another AV.
Now I am not hear to switch to another AV, I want this fixed, and hopefully remove this idea out of my and some people's head that Webroot is the king of FPs but rather make it Webroot is the King of AVs
Best answer by BaldrickView original
BTW:i don't get the false positives
I don't want to allow them manually as I want to confirm this issue has been fixed
David is quite right...this is relatively new fucntionality covering a relatively complex and large area...and I am sure that Webroot will get it right in the end, if evidenced by the comments back on the feature request for more granular control in the feature.
Have just tried the site you provided the URL for and yo are quite correct...warning is generated...but I do not think that you need to hold back from unblocking as that only acts at the client level and so Webroot will still see what you are reporting if they check from their end.
I just checked my own forums http://forums.tweakarena.com and that has a not so good reputation as well.
I think the guys who are handling this department really need a kick. Do they just blacklist the entire web and then start whitelisting them as per request???
been almost 24 hours and no reply yet.
I know I can simply ignore the warning, but that's not right they shouldn't be marked as harmful
I'm not reporting this, just uninstalling Webroot for good. I want an AV that would make my life easier, not where I have to work as a tester and keep contacting support for whitelisting
thanks all for the help. you are all very kind, but I would rather use a heavier AV than deal with these FP jokes
The full rollout of the filtering extension, and the settling-in process, once past, will bring 'plain sailing' (browsing), in the near future.
Don't 'abandon ship' because of this.
When I use an AV, it has to work properly out of the box, I don't want to disable anything.
The core must be fixed, not disabling features to make something work.
Webroot has a lot of potential, it covers the main point perfectly, which is keeping you protected. Maybe one day someone responsible will see this and make the guys behind these FPs realize that it annoys some customers. I have seen many complaints about this on Wilder Security but didn't bother until I experienced it myself.
I am sensitive to 2 things in life:
1) Ads (that's why I use ABP)
2) False Positives
You think they do not have ESET :D
Well, au revoir or not as the case may be. Hope that you find what you are looking for security app-wise.
Take care out there.
I have been using NOD32 since 7 years, only had 1 False positive since then, which was a program called UltraSurf >>> https://ultrasurf.us/
No activator, crack, or keygen was ever detected as a virus unless it really was.
With WSA, I had to contact support for the Adobe Acrobat Pro XI activator, PassMark Performance Test activator, and a few others.
While they did respond almost instantly and whitelisted the files, just wanted to note that they were not detected by NOD32
I am not trying to make an A vs B thread here, Webroot blows NOD32 out of the water when it comes to system performance / slightness
Any activator is potentially dangerous and violates the license agreement
The false positives from this web filtering extension are becoming somewhat of a joke. I had a 'Malicious software threat' when trying to respond to a buyer on eBay - not some rinky-dink shopping site - eBay. Adelaide Metro, Adelaide's public transport website, resulted in a 'Suspicious threat' message.
Also problematic is Webroot's URL Reputation Change Request site. I've submitted several URLs using this service, always leaving my details and checking the 'Receive Notifications' box. Not once have I ever heard back about a site I reported. It's getting to where I'm seriously considering switching products.
Hope that you are well?
I am bemused because the Threat Filtering addon just does not seem to give me anything other than the very occassional FP...it either allows sites or has blocked a few that on investigation have seemed suspect (as far as I could tell)...and where I have had the FPs I have created a local override and then posted the FP via the URL Reputation Site...no real issues.
To me what is really strange is why some have so many issues and some have next to none...and my wife uses ebay sites galore and is always buying things...but never gets hit with an FP. ;)
It is the disparity in apparent performance that to me is the great mystery.
WSA is operating properly. Execution of untrusted code on an operating system is against the spirit of computer security, which is what people purchase WSA for. To protect them against the internet, and largely against themselves.
You can use Webroot Reputation Toolbar, it won't show only reputation without blocking sites