Question

Stop webroot from deleting my files

  • 3 April 2020
  • 5 replies
  • 147 views

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im trying to download something that is FALSELY marked as virus so i have to shut down protection everytime i do. now i downloaded it then i turn on protection it automatically removes it without MY PERMISSION this is annoying. how do i stop this thing from removing my files without my permission. i use windows 10.


5 replies

Userlevel 7

Hello @imfrustrated 

 

Can you Save a Scan Log and post the detected file lines in your next post or you can Submit a Support Ticket and they will sort it out for you.

 

How to Save a Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

 

Thanks,

Badge +1

@TripleHelix  i already clicked “allow”

i thought whitelist the whole folder would work but i was wrong

Userlevel 7

Hello @imfrustrated 

 

Submit a Support Ticket like I suggested above as we can do only so much on the Community!

 

Thanks,

Badge +1

@TripleHelix  where is the link

Userlevel 7

https://www.webrootanywhere.com/servicetalk.asp?

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