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Stuck on "scanning with webroot secureanywhere database" and can't cancel.


Userlevel 1
I did a manual scan and ended up with the following message "scanning with webroot secureanywhere database"  for several minutes and could not cancel out of the scan. I ended up ending the WRSA.exe process and it started up by itself again and upon another manual scan completed withut a problem. 
 
Is this something I have to look forward to on occasion? I left Kaspersky because their AV got severly bloated and Webroot got high marks on several sites so I'd thought I'd give them a shot but this occurence has made me a bit nervous about it. 
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Best answer by Geed 16 March 2013, 18:33

Yes, I had a constant internet connection when this happened .
 
No it wasn't the initial learning scan that happens on installation. 
 
I just decided to do a manual scan when I saw it was taking longer than usual to complete the scan. The times wasn't even counting anymore except "hiccups" when it would jump ahead by 30 or seconds. Maybe the program itself had a hiccup so I'll not worry about it for now. Thanks to both of you for the responses.

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Userlevel 7
HI Geed, and welcome to the Community!
 
I do not think that this is something you will encounter on a regular basis, as I have never had that happen myself.  Did you have an active internet connection at the time of the scan that was stuck?  My average scan time on my slow computer is a bit over 4 minutes.
 
 
 
Userlevel 7
Was this the initial learning scan? That is to say, the first scan it had ever done? Those tend to take a little longer, but subsequent scans are very speedy.
Userlevel 1
Yes, I had a constant internet connection when this happened .
 
No it wasn't the initial learning scan that happens on installation. 
 
I just decided to do a manual scan when I saw it was taking longer than usual to complete the scan. The times wasn't even counting anymore except "hiccups" when it would jump ahead by 30 or seconds. Maybe the program itself had a hiccup so I'll not worry about it for now. Thanks to both of you for the responses.
Userlevel 7
Hopefully it wont happen again... but I am sure everyone would be interested in knowing if it does.  Good luck!
Userlevel 6
Badge +17
So, this is happeing to me now. As soon as a cancel finsihes, it starts up again right away. Pressing the cancel scan button does nothing. Nada. Zip. 
Userlevel 7
@MajorHavoc, I've created a support ticket for you with the Team.

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