Has anyone else received an email from Best Buy/Geek Squad stating that their WebRoot anti-virus software will automatically be credited? I tried to get a response from BestBuy, but their online tech named Kasey said it was a scam and that I would need to pay the full $49.99, and not the $29.99 stated in the email. I was a bit disappointed in their reply. I realize that WebRoot is not BestBuy or the Geek Squad, but WebRoot has partnered with them so hopefully someone from WebRoot or a user in the community can respond to my question and concern. Has anyone else received this type of email and did your subscription renew automatically?
PS: If someone from WebRoot would like to see the original email, I would be glad to forward to your security department.
Best answer by TripleHelix
Hello @User2019AccWebRootCommuity and Welcome to the Webroot Community!
Webroot does use Best Buy Geek Squad as a Subscription service and it would be best to contact them Directly if you do know for sure you have a Subscription through Geek Squad: https://www.webroot.com/ca/en/home/products/geeksquad-dl and https://www.webroot.com/ca/en/home/products/geeksquad-as
Calling them Directly would be best at: 1.800.Geeksquad