The scan process stopped at 66% and computer freeze at the 66% scanning.
What can I do?....I restarted the computer to post the problem here..
Please Help. Thanks!
Best answer by salutealltoday
Need to update: I called webroot today and they help me too. I told them everything we have done during the weekend.
While I was checking the chdsk the computer was not finding some errors. When web root employee, Johnny S, ran the computer in "Safe Mode" today, the computer showed some errors and began the repairs...and guess what?. Bingo...errors were found and fixed.:D
Then remotely he uninstalled and reinstalled the wr program and scanned the computer again .....the feeling was great when I saw the scanning screen passing the 67% percent of scanning. (That was the point were the computer was freezing!
Thanks everyone that advised me and a big virtual congratulations to Mr. Johnny S in Webroot!
Johnny S...I don't know your last name but I imagine that the S for me means SPLENDID!!!
THANKS!!!! This is how I feel now:D:DTHANKS everyone that answer my questions. I'm very grateful!