Best answer by TripleHelixView original
On May 22nd I started receiving messages from Microsoft...not Webroot...about a Trojan Virus on my computer. I called the 800 number on Webroot's page for support. I was directed to a company called TechVantedge. I ended up paying them $646 for assistance and the virus was still on my computer. I took my computer to someone here locally, and paid him almost $300 to clear up the problem. When I sent an inquiry to Webroot Support several weeks after that, I received a reply that Webroot provides free support to clear up viruses. I asked for a supervisor or someone in charge to contact me regarding the $646 I had spent. NO ONE has contacted me to date. I am about to cancel my Webroot and report them to the Attorney General's office.
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