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Trojan Not Detected

  • 22 October 2022
  • 1 reply
  • 65 views

A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. 

I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.

How can I remove this trojan?

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Best answer by ProTruckDriver 23 October 2022, 00:28

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Userlevel 7

Hello @JosueMag  Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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