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Trouble registering to use the cloud after renewing subscription

  • 10 March 2015
  • 1 reply
  • 21 views
J
Just renewed my subscription.  Old subscription # shows up in program, but new ending to the # is given in my e-mail receipt. In the site for setting up access to clouid it automatically puts in my old number but will not let me register,  It seems to think my acc't is someone else's,  I tried both the old & new number. Can't register to use cloud.

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello JK,
 
Welcome to the Community Forum,
 
Please submit a Support Ticket so they can look into this for you. This is free of charge with an active subscription.
 
Would you let us know the outcome whether this was resolved or not?
 
 
Kind Regards,
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