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Typing Problem in Edge When Using Identity Protection

  • 31 January 2017
  • 19 replies
  • 2455 views

Userlevel 3
Hi everyone, first post in a long while, which means everything has been running smoothly ;)
 
I recently manually added Microsoft Edge as a Protected Application within Identity Protection.  I get the yellow padlock in the Taskbar and can navigate to websites and type into text fields as normal.  However, I cannot type alphanumeric characters into the Start Page or the Address Bar, but I can type basic punctuation keystrokes; .?/=" etc.
 
Is this because Edge compatability is still only half-baked? Is anyone else experiencing this, or is it just me?
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Best answer by RetiredTripleHelix 31 January 2017, 02:15

Hello,
 
Yes I see that issue as well but just a reminder that Microsoft Edge is not Officially supported by Webroot at this time so I don't know if they would look into this issue by you can always ask! Submit a Support Ticket
 
Thanks,
 
Daniel ;)
 
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19 replies

Userlevel 7
Badge +55
Hello,
 
Yes I see that issue as well but just a reminder that Microsoft Edge is not Officially supported by Webroot at this time so I don't know if they would look into this issue by you can always ask! Submit a Support Ticket
 
Thanks,
 
Daniel ;)
 
Userlevel 3
OK, thanks for confirming you see the same behaviour. I guess I'll just continue to wait for Edge to be fully supported.
Hello
any update on typing alphanumeric
I'm observing same as zorak posted re typing alphanumeric with Application Protection for MicrosoftEdge & MicrosoftCPEdge at Protect. 
 
Thanks
Userlevel 1
Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
@ wrote:
Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
Internet Explorer is antiquated and only included in Win10 for sites that need to use activex. It's been replaced by Edge.
 
It never was any good and has always been a security threat. Time to let go and move on.
 
I used to use Netscape Navigator but times change.
 
 
Userlevel 7
Badge +55
@ wrote:
Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
Edge is not Officially Support by Webroot at this time and it's because Microsoft has not allowed Webroot or other AV's to install any Extensions.
Userlevel 1
Badge +3
Any updates on this? I assume Edge is technically supported by Webroot now, since there is a Webroot extension for Edge? That said, adding Edge to Identity Protection still prevents typing alphanumeric characters into the Edge address bar.
Userlevel 7
Badge +55
Any updates on this? I assume Edge is technically supported by Webroot now, since there is a Webroot extension for Edge? That said, adding Edge to Identity Protection still prevents typing alphanumeric characters into the Edge address bar.
Great question as we not heard any news on this so I will ping a couple of Webroot Staff! @LLiddell @BradW

Thanks!
Userlevel 7
Badge +36
@hitech_redneck I asked support about this and this is the first they've heard of this issue. Would you mind reaching out to them so we can collect logs and look into it further?

https://www.webrootanywhere.com/servicewelcome.asp
Userlevel 7
Badge +55
Hi @LLiddell it's not new as I have this issue as well and reported it many times over the years. I can't find my Idea but here is one from 4 years ago: https://community.webroot.com/webroot-secureanywhere-complete-14/identity-shield-protection-for-edge-browser-on-windows-10-210374
Userlevel 7
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Here is my Idea: https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420
Userlevel 7
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@LLiddell another reason why we never seen it implemented in any of the release notes and also I would assume WSA ID Shield would add Edge to itself like it does for Internet Explorer, Chrome and Firefox and it doesn't. Again my Idea Accepted/In Progress https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420



Thanks,
Userlevel 7
Badge +36
Message from support: "The workaround is to have them set it to 'allow' for the time being. I would recommend them creating a ticket so we can have more reports of it (if they haven't already)."
Userlevel 7
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Message from support: "The workaround is to have them set it to 'allow' for the time being. I would recommend them creating a ticket so we can have more reports of it (if they haven't already)."
Allow doesn't give any protection and you have to manually add the Edge files from:

Userlevel 7
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Ok then the recommendation is to submit a ticket so they can continue working on a resolution.
Userlevel 7
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Ok then the recommendation is to submit a ticket so they can continue working on a resolution.
But what you said here? https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420#post348181
Userlevel 7
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Correct, that's for a discussion with product, but support is still requesting tickets.
Userlevel 7
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Correct, that's for a discussion with product, but support is still requesting tickets.
IMHO we need interaction from the Product Team Managers and or Development and not Support. If they can't figure it out on there own systems then we have big issues. I can reproduce anytime so I know it hasn't been implemented so again IMO what can support do? They can't fix the code to make it work...or to get it implemented.

Windows 10 Release Date

The final version of Windows 10 was released to the public on July 29, 2015. Windows 10 was first released as a preview on October 1, 2014. https://www.lifewire.com/windows-10-2626217
Userlevel 7
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As mentioned previously, I will chat with Product. In the meantime, if you are experiencing this, Support is asking for more tickets on the matter to aid in the investigation.

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